Central Coast Hinterland, New South Wales hotel rooms at the Nesuto

"Bernadette on the front desk was exceptionally helpful."

"Positives: *Registration process was very simple & not at all intrusive. *The view from the room was lovely: overlooked the golf course green & swimming pool. *The size of the room and bathroom was very comfortable. *Front desk person Peter’s mood the next day. Seemed in better spirits. *Was given an 11:00 am check-out but… Negatives: *Was greeted by Peter at front desk who seemed annoyed and irritated – perhaps not having a good day. *The room smelled like stale cigarette & when the aircon was turned on it exacerbated the terrible smell. *The aircon & filters need cleaning / changing. *Peter did provide an 11:00 am check-out but forgot to let house-keeping know… *The room looked nothing like the photo on Expedia. *Hotel hasn’t been well-maintained, cleaned or cared for. *They have indicatively NOT mopped or scrubbed the tiled area in the hallway, bathroom & shower for many, many years. The colour difference between high traffic areas & areas not utilised, is very obvious. *The fly screen mesh in the window panel was torn away. *The door chain was old and rusty & the door handle had been replaced but it was a shabby job on an old door. *Mattress & pillows way too soft, unsupportive & uncomfortable. "

"Very nice location in front of the beach, and close to the main restaurant area. The hotel is ok, however is not 5* by any means. Shaving kit is terribly designed as can't be cleaned, staff is not trained or experienced to a 5 star either, etc. it would make more sense to say it is a 4 star in a good location. "

"Great breakfast and friendly helpful staff."

"Very convenient location for food and shopping, and minutes away from train and metro stations."

"Kitchen floor was very wet when checking in "

"Location is convenient. Parking was difficult to find and negotiate. Studio was clean and spacious but a lounge would have been good. Option for beds listed king or 2 large single. We got 2 small singles. Parking fee was expensive "

"Efficiently run facility. Happy to stay!"

"Our hotel room smelt of sewage "