“Excellent staff behind the bar,young lady at the bar offered to assist caring the drinks to our table rather than me having a tray more than once and then saying the table needed to be cleaned as in her eyes it was dirty . Nothing seemed to to much trouble from the staff during our stay. Breakfast as good as I’ve seen bar prices I expected to be dearer did not disappoint Overall we will be returning in the near future as an excellent place to stay a place that promotes tourism in Chester...
“The hotel were it is situated is a perfect location for visiting chester etc. On arrival the staff at the reception desk were very polite ,welcoming and helpful. When going to the room the corridors were very squeaky to walk on. On entering the room again the floors in the room were also squeaky to walk on . Could hear the guests next door. The room was small not what i expected.The cleaniness of the room was appauling,liquid stains on the bathroom door,thick dust along the skirting boards in...
“The room was functional but definitely not spacious.
The shower extractor fan was not working, which the cleaning staff were clearly very aware of but no repair, causing the whole room to steam up badly.
There were NO 120/240volt 2 pin shaver/toothbrush plug sockets anywhere, only USB, poor.
We could see a nice quiet garden from our window but prohibited from using it, being reserved for sauna guests.
On our first night one of our guests starters didn't arrive until most others had finished...
“THE ROOM SMELLS OLD AND DIRTY, THE PILLOW HAD DIRT ON THEM DISGUSTING... THE DOOR DOESN'T WORK PROPERLY, TOOK US 5 MINUTES TO GET IT. HAD TO GO BACK TO RECEPTION AFTER A LONG TRAVEL AND WE WERE ALL TIRED.
THE JACUZZI DOESN'T WORK, BREAKFAST WAS COLD AND LIMITED. ALSO WHY IS BREAKFAST FROM 6-9 ? NOT GREAT ,AS THERE'S NO FLEXIBILITY.
I WOULD LIKE A FULL REFUND!”
“I stayed over one night with my daughter and grandchildren. It was excellent, nothing was too much trouble. Staff amazing, hotel room fabulous, restaurant and pool area exceptional. I would definitely stay again. Best hotel I have been to for a very long time. ”
“Arrived at Hotel and met by very nice Receptionist. Check-in was very quick and easy.
The room was spacious and very clean. Wi-Fi was excellent.
Would stay at Hotel again.”