4/10 - 별로예요
Tayyaba 님, Scarborough
아이를 동반한 가족 여행
2026년 1월 21일
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked two rooms and had spoken directly with the manager, Isha, before arriving. She never mentioned that the elevator had been out of service for two months. Only at check‑in did she say she had “forgotten” to tell us. She offered to cancel the reservation, but after a long road trip from Minnesota with young kids, we had no choice but to stay.
We also didn’t receive extra pillows or linens for the sofa bed because the hotel was short on inventory. Unlike other Comfort Suites locations we’ve stayed at, there was no complimentary coffee, tea, or water available.
This property is managed by Isha and her husband, and it was clear the staff felt intimidated and unable to fulfill basic guest requests. The back door was left unlocked at all times with no security, and we saw homeless individuals entering and exiting freely. As a family of nine, including women and children, we felt unsafe throughout our stay.
The only positive was that the rooms themselves were clean. Unfortunately, the overall experience did not meet Comfort Suites standards.
Tayyaba
2025년 12월에 2박 숙박함