"We made a very last minute reservation when our ferry was canceled due to weather. The person at the desk moved us to the first floor because we had a stroller and got us a pack and play and was just super helpful during a very stressful time. Our room had a full kitchen with full sized fridge, oven, microwave, and was overall clean and exactly what we needed when traveling with a baby. We didn’t get to enjoy the beach because of the weather but it’s super close to the ferry - you can actually see the boat - and to some nice restaurants and cafes. Exceeded expectations!"
"Summercamp is walking distance to all the shops and restaurants in Oak Bluffs. It has a large front porch with oversized modern rocking chairs and a view of the lake. It is also a short walk to the ferry and the bus stop that takes you to Edgartown and Vineyard Haven. It was so easy to get around.
The Property Manager, Kate and her entire crew had the best hospitality that we have had at any hotel. Everyone was so professional, pleasant and accommodating.
It is not how something goes wrong but how the staff manages it:
When we arrived, there was unexpected groundwork being done. When we returned from a walk, there was a front loader and a sewer truck working right outside our bedroom window. We asked to be moved to another room. The Manager, Kate, personally came to speak to us and explained how it was historical septic that had caused a sinkhole and it was all being removed but wouldn't impact our plumbing. However, she offered to move us to another room and credited us the difference. She also had champagne and treats waiting for us in the new room. (It was my sister's 60th birthday.) The work was completed the day we left. It was not something the staff could predict or prevent. However, the Manager, Kate took the time with us to ensure that we had a nice experience for our first time at Summercamp.
We will be repeat guests! Thank you to Kate and her crew!"
"We arrived at 5:30 pm and our room was still not ready. We were told that they were under new management as of the day we checked in. They were also not able to provide us with a key upon check-in so when we returned from dinner we had to walk all around the building to the front entrance to get into our room (without a key the other entrances were not accessible). We feel that we should not be charged the additional "facilities fee" for the inconveniences."
"The hotel was very clean and the staff are all great and very friendly.. We took our dog and they had dog treats waiting for him when we arrived. Great location as well. I will definitely be staying here again."
"Loved the property and the staff. The room was very clean, the bed was very comfortable, the TV had all the channels we needed. They key card gave us an issue with deactivation. If you put it next to your phone in your pocket, it deactivates. The breakfast was better than expected for a “continental” style of breakfast. Overall, we had a great experience and we will go back"
"The property is close to the most upscale in that area. Ther is a need for some renovations. Very secured and parking is great. Parking is one of the reasons we choose to stay there, the staff are great and the views from the room are great.
There is a need to offer better breakfast options and their new eco friendly air conditioning system is not customer friendly and is confusing how. It works. They need to rethink their HVAC System."
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