2/10 Terrible
VICKIE
Traveled with partner
May 27, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
What a nightmare! We arrived around 4pm and find out the power was off due to storm that went through at 9am in the morning. Which we totally understood.(Angie)asked if we could wait about and hour or so for our room to be ready due to the power outage, so we waited. We had no problem waiting. When the room became ready, we went to 321 and found out the TV only had sound and no picture. We went down and spoken to Angie again (who did everything she could) told us maintenance would fix it, we than decided to go to Dinner and wait it out again. About 1 1/2 hours later we came back to find our room key did not open the door. (our suitcase were locked in the room along with my husband's medicine) We went back and forth 3 times down to the lobby but it still wouldn't work. She again called maintenance to come fix out door. We stay in the main lobby from 6:30pm until 9:45 pm before we could get in the room, she finally found a master key to open the door, which we had asked about 2 1/2 hours earlier.
Maintenance and the managers where no where to be found. Other guest that arrived tired we given bedding to clean they own rooms that the cleaning staff didnt finished after the lights came on. Very disappointing that the managers and maintenance were not on site to help with the problems that came up.
We totally understand the storm happened but a TV not working all night and locked out of our room for 2 1/2 hours was not worth $160 dollars a night. DO NOT STAY HERE
VICKIE
Stayed 1 night in May 2024