โThis hotel room is cleaned every 3 days. On the 1st cleaning day, only towels were replaced, but no bed sheets and no pillow covers were replaced.
On the 2nd cleaning day after 3 days later, I asked to clean the room in the morning, but no one showed. So I went to front desk and requested cleaning the room, then front desk replied cleaning would last until 5 pm, so she asked me to wait. When I came back at 7pm, the room wasn't cleaned, so the bed sheets and pillow covers were never replaced...
โIn General, it was nice place to stay. Staff in front desk is absolutely kind and supportive.
Payment system is THE problem. It made a payment twice everyday automatically and hotel staff has nothing to fix during the weekend. โ
โThis hotel is really a unique experience. They treat you like royalty. Our room was small but had a ton of character. Only had one spot for one suitcase, so we used the large window sills for the other one. There is really no place to park, so we used the valet parking which was $52.00. But they unload your luggage out of the car and take it to the room for you. By the time we text to get our car, it was there and they had loaded our luggage into and we were ready to go. Great place to stay with...
โBed was comfortable and room was clean. Great views and staff was excellent. Room rates were great and felt very secure. It would be nice to be on same floor with family as we booked two rooms together at the same time and we were two floors apart. A bit far from Bar district but Ubers were very accessible, โ
โThe hotel itself was very nice and staff was friendly and helpful. There was some issues with the parking available on site as the garage gate wouldnt register our cards as well as other guests. Staff were quick to come out to open the gate however. Overall its a pretty hotel in a very convenient location and Id be happy to check out the rest of the autograph collection locations when Im traveling near one. โ
โIt is a wonderful experience by itself..With its attachment to the breathtaking arcade,we consider it a destination requirement when in Cleveland. Excellent. Get a room facing the arcadeโ
โIt looks like a motel. The cleanliness is bad and the service is poor. It was very uncomfortable because there was so much dust everywhere. The Westin hotel is a bad experience.โ
โNice lounge, restaurant and personalized customer service. Rooms not as nice as pictured and bathrooms a little outdated yet spacious. Location is practical. โ
"In General, it was nice place to stay. Staff in front desk is absolutely kind and supportive.
Payment system is THE problem. It made a payment twice everyday automatically and hotel staff has nothing to fix during the weekend. "
