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“Absolutely terrible cottages you can't get any more basic. Overlooking a concrete car park even though I paid for Garden view. Refused to stay in them and made them change me to the hotel which was OK. The site is very shabby and derelict. But hotel is modern. Nothing to do for children. Wouldn't stay again.”

“Good amenities and grounds. Hotel is really showing its age, especially the rooms. Mine was very dark with a tiny bathroom. Lots of little imperfections and stains on the carpet. Definitely not worth the money I paid, £115 + for the night, solo traveller.”

“Quite run down, bathroom had mould and when you stood in the shower then bottom of the bath flexed so you thought it was going to give way. Food in the restaurant isn't great, it's ok if you really don't want to go out but there are some lovely much better places within walking distance which are also significantly cheaper, the prices in the hotel are, in my view, excessive. Generally the staff were lovely but that isn't enough to entice us back unfortunately. It needs some serious TLC and if it...

“Clearly there’s a leadership issue at this hotel. The Staff were nice but clearly not well trained or motivated. Long check in line with no other staff available or skilled to attend the other checkin counter. An elderly couple needed help with bags but none of the Staff around offered. Same for us when leaving no one helped. There seems to be around 100 doors along each corridor which require manual open … why ? Bad for clients with bags but poor cleaning staff. Old smelly carpets. Dirty...