쾰른 아파트식 호텔

“Staff was very friendly. Location was ok. But the worst part and reason for poor review is the room had bed bugs. We checked in late at night and we didn't discover the bugs until after midnight. Reception was already closed and I sent a message but nobody responded. We had to sleep in the floor away from the beds and walls. We had to wait till 9am when Reception opened to talk to someone. The gentleman that help me was very helpful and was able to move us to a new room. Management never...

“More toilet paper would be appreciated”

“All it’s fine”