“Hi , my wife and i booked a villa for Saturday night. We checked in first the key card was not opening the door
When the receptionist came he opened the door and room was dirty he apologized and said i can give you another room
He took us to another building which was very old no elevator i have bad knee i had to go upstairs he opened the door and room was not house kept
He apologized and call his supervisor then he said i will go to another villa to find you some
We have lost for 1 hour...