3 개의 야외 수영장, 무료 카바나, 수영장 파라솔

TRS 코럴 호텔 - 어른 전용 - 올 인클루시브 여행 후기

5 out of 5
TRS 코럴 호텔 - 어른 전용 - 올 인클루시브
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1044개 이용 후기 중 694개" "
평점 8 - 좋아요. 1044개 이용 후기 중 163개" "
평점 6 - 괜찮아요. 1044개 이용 후기 중 76개" "
평점 4 - 별로예요. 1044개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 1044개 이용 후기 중 54개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

so young

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
모든 서비스가 포함이라 편하고 좋어요~ 수영장도 많고 음식도 맛있고 직원들도 친절하고 또 가고 싶어요
2023년 9월에 3박 숙박함
답변 제공: Antonio Tamayo (Manager On Duty) 님, 2023년 9월 16일
사랑하는 소영아감사합니다! 저희 호텔을 이용하시고 만족하셨다니 기쁩니다. 저희는 고객의 만족을 최우선으로 생각하고 있으며, 편안한 숙박을 제공하기 위해 최선을 다하고 있습니다. 수영장과 맛있는 식사, 그리고 친절한 직원들이 여행을 더욱 즐겁게 만들어줍니다. 다음에도 꼭 다시 오시길 바라며, 저희 호텔을 추천해 주시는 모습에 감사드립니다. 언제든지 다시 방문해 주세요!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
후기를 이제야 남기네요
22년 9월에 다녀왔고, 이제서야 후기를 남기네요. 장점) 엄청 넓고, 수상보트도 탈수 있음. 단점) 방음이 안됨. 밖에서 버틀러와 손님들이 떠드는 소리가 다들림. 잠은 물론 편하게 쉴 수 없어서 방을 바꿨으나 마찬가지임(두방 모두 엘리베이터 근처 방이었음). 수영장이 매우 별로임. 수영장이 매우 작고 호텔크기에 비해 수영장이 몇개없어서 사람이 바글바글함. 바다도 모래밖에 안보임. 스노쿨링 및 수영할수없는 바다임. 호텔이 넓은거에 비해 할수있는게 많지않음. 예약도 항상 꽉차있음. 사람이 없는 쿠킹클래스를 하는데 너무 재미없어서 도중에 나왔음. 없어져야할 프로그램 같음. 장점도 있지만 장점에 비해 단점이 너무 컸던 숙소. 정말 기대를 많이하고간 숙소라 너무 아쉬웠음.. 그전날 하얏트지바를 다녀와서 더 비교됐던것 같음..
2022년 10월에 2박 숙박함
답변 제공: Andres Peimbert Guest Satisfaction Lead 님, 2023년 2월 18일
친애하는 손님,우선 멕시코 카리브해에서 휴가를 보내기 위해 저희를 선택해 주셔서 감사합니다.귀하의 요구 사항에 따라 더 많은 서비스를 제공하지 못한 것을 후회하는 것과 마찬가지로 진심으로 사과드립니다.저희 서비스가 귀하의 취향에 맞지 않았다는 점에 대해 유감스럽게 생각합니다. 저희는 고객의 의견을 매우 진지하게 받아들이고 이를 개선할 방법을 찾기 위해 저희 팀과 공유할 것입니다.각 영역별로 사후관리를 하여 약속한 서비스를 제공할 것을 약속드립니다.우리는 귀하가 귀하에게 서비스를 제공할 수 있는 두 번째 기회를 제공하고 귀하의 기대에 부응할 수 있음을 보여줄 수 있기를 바랍니다.

8/10 - 좋아요

kuen won

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 3박 숙박함
답변 제공: Andres Peimbert Hospitality Sr Advisor 님, 2021년 12월 29일
"Dear Guest, Thank you for giving us the rating on Expedia. We are very happy to know that your stay at TRS Coral hotel was satisfactory. Receive a warm greeting from the entire team."

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 25일
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 - 별로예요

Svetlana

가족 여행
별로예요: 청결 상태, 직원 및 서비스
It is not clean. We got food poisoning in a French restaurant. Rooms are not being clean properly. Service definitely desired to be better!!!
2024년 5월에 8박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 23일
I would like to take this opportunity to apologize for creating the wrong impression of us during your stay.I can assure you, however, that as you are reading this, all hotel managers and supervisors are investigating the anomalies detailed in your review so that we can operate in the future as we always have in the past, with the quality and genuine, sincere service for which we are known.We are sorry for the impression you have made of our services.Sincerely,José Tlapaya Hospitality Senior Advisor

6/10 - 괜찮아요

Jeremy

좋아요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 22일
Thank you for sharing your experience and contributing to the constant improvement of our service.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

James E

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort and the staff were amazing. Our butlers Hector & Miguel were excellent.
2024년 4월에 4박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 21일
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Hiwot

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about TRS is incredible!
2024년 5월에 1박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 20일
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Angela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked almost everything about the food could have been a little more better. Every restaurant I made reservations for the food was un-seasoned and bland and the steak was over cooked even when I asked for medium well.
2024년 5월에 4박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 20일
Thank you for sharing your experience and contributing to the constant improvement of our service.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.We aim to fulfill the expectations from our visitors and your feedback and opinion as an experienced traveler will truly help us to focus in the areas we can improve.Again, we want to thank you for your review and we hope that you give us the opportunity to be your hosts in your next vacations to the Caribbean.Sincerely,José Tlapaya Hospitality Senior Advisor

8/10 - 좋아요

Michael

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel and staff awesome butlers great transportation around hotels great only bad was room service food not good taste wise and restaurants average and our closest in our room had a pee odor and the couple we traveled with had same problem in there room was bad enough they moved them to another room but other than that i will most definitely be returning the service and conditions 5 star
2024년 5월에 4박 숙박함
답변 제공: Andres Peimbert Guest Satisfaction Lead 님, 2024년 5월 17일
Dear Guest,First of all we would like to thank you for choosing us to spend your vacation in the Mexican Caribbean.Your feedback is greatly appreciated and will be taken into account in our future improvements and training.For us, your total satisfaction is very important, and we will be able to prevent this type of situation from occurring in future stays.Our main priority will always be to convert guests into fans.Cordially,

10/10 - 훌륭해요

Maryam

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a 5star resort with staff available to help at every step. The room was big, spacious and clean. The property was clean and safe. No issues at all during the stay. Highly recommended.
2024년 4월에 3박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 15일
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Leslie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second time staying at TRS Coral. This time for our honeymoon. The fact we went back says it all. The staff are very friendly and helpful. There was lots to do and the weather was pretty spectacular.
2024년 5월에 6박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 14일
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home.Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 - 별로예요

Danijela 님, Fort Worth

연인과의 여행
별로예요: 청결 상태
It was not a 5 star resort. The pillows were stained everytime they changed our sheets. The room had awful AC that only blew to one area of the room. Our hot water went out. My husband physically had to go get extra towels because anytime we asked they never brought them even though they said they would. Limited activities that constantly got cancelled.. all in all, there are so many better options. We were VERY disappointed. Also watch out for hidden fees. I’m still trying to get in contact with someone from the hotel for charges they made me pay at check out that DO NOT belong to us. I’ve emailed them twice now and their butler service says they have nothing to do with helping us. Not sure what else I can do besides dispute it with my bank.
2024년 5월에 4박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 15일
I am sorry you experienced such inconveniences throughout your stay, please allow me to express my sincerest apologies. We take this situations very seriously, and I can assure you that this is absolutely not the experience we strive to deliver our guests. Your comfort and peace of mind mean a great deal to us. I will personally address the areas involved in your comments to ensure that no future guests leave our hotel with unwanted feelings.Sincerely,José Tlapaya Hospitality Senior Advisor

6/10 - 괜찮아요

Stephen

2024년 5월에 6박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 9일
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Also the positive feedback is very much appreciated and will be taken into consideration. Thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Lauren Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 8일
We appreciate this wonderful rating! It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Juan Pablo 님, San Pedro Garza García

2024년 4월에 2박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 25일
Querido huésped,Agradecemos esta calificación maravillosa.Es genial saber que tuvo una estancia increíble con nosotros y disfrutó de nuestras encantadoras ofertas y servicios.Esperamos darle la bienvenida nuevamente para que tenga otra excelente experiencia vacacional.Cordialmente, José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Lauren

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property 10/10 Service 10/10 One of the best resorts I have ever stayed at hands down!!
2024년 4월에 5박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 2일
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

6/10 - 괜찮아요

Frank

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
- Essen am Strand war schrecklich und billlig - wartezeiten im Restaurants zur Mittagszeit trotz vieler freien Plätze - essen im Gaucho Restaurant ist nicht gut; zweitklassiges Fleisch aber gute Vorspeisen - generell herrscht Personalmangel am Strand deswegen geringer Service - Premium Vorteile (wie spezielle Liegen am Strand) wurde nicht durchgesetzt!
2024년 4월에 7박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 2일
Lieber Gast,Wir danken Ihnen, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen in unserem Resort zu teilen.Wir bedauern den Eindruck, den Sie von unseren Dienstleistungen gewonnen haben.Ich kann Ihnen versichern, dass dies nicht der übliche Service ist, den wir anbieten möchten. Gleichzeitig danke ich Ihnen für Ihre Kommentare, die es uns ermöglichen, diese Details individuell mit jeder Abteilung zu besprechen.Wir sind bestrebt, in jedem Bereich die erforderliche Nachbereitung zu leisten und sicherzustellen, dass der versprochene Service bereitgestellt wird.Ich hoffe, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüße,José Tlapaya Hospitality Senior Advisor

4/10 - 별로예요

Colby

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 29일
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 - 별로예요

Anita

2024년 4월에 1박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 29일
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Goldy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great food, people and amazing hotel
2024년 4월에 4박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 29일
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Cheryl Ann 님, Watford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great resort. We had a party of 12 people, and we were always able to get pool chairs together. We also made dinner reservations that accommodated all 12 of us.
2024년 4월에 6박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 29일
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Alice

2024년 4월에 3박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 5월 12일
We appreciate this wonderful rating!It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Dany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful vacation , beautiful resort, fantastic beach excellent service. Excellent restaurants lots of choices.
2024년 4월에 7박 숙박함
답변 제공: Andres Peimbert Guest Satisfaction Lead 님, 2024년 4월 22일
Dear Guest,On behalf of the entire team, we thank you for rating us 5 out of 5 stars.We are glad you had a great experience, all of our staff works daily to offer you memorable experiences.We really appreciate your feedback. Thank you for recognizing our staff, who made your experience here even more memorable.We'll be sure to give them special recognition. We will always be excited waiting to serve you again.Kind regards,

10/10 - 훌륭해요

Javaughn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amaazing
2024년 4월에 3박 숙박함
답변 제공: Andres Peimbert Guest Satisfaction Lead 님, 2024년 4월 18일
Dear Guest, It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral hotel.I'm glad we were able to exceed your expectations and pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory. We look forward to welcoming you back in the near future.

2/10 - 너무 별로예요

Adrianna

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Nice huge resort. Better food options and service on the family side of Grand Palladium. Our belongings were stolen by cleaning staff from our rooms a day before departure. Nothing was done to accommodate that. Cleaning staff went through our clothing and all the bags. The Check in process was terrible and the waiting time for anything service related was at least an hour or longer. Stay on the family side if you are interested. The beach is beautiful.
2024년 4월에 3박 숙박함
답변 제공: Andres Peimbert Guest Satisfaction Lead 님, 2024년 4월 18일
Dear Guest,I would like to take this opportunity to apologize for the impression of our services during your stay.Your comments have been heard and we apologize for not meeting your expectations for service at this time.Please be assured that we will take appropriate measures to prevent this from happening again.Cordially,

10/10 - 훌륭해요

Naomi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service, so many dining options, things to do, beautiful beach and big pools, everyone is so kind and helpful. Such an amazing resort
2024년 4월에 3박 숙박함
답변 제공: Andres Peimbert Guest Satisfaction Lead 님, 2024년 4월 18일
Dear Guest,We are very pleased that you enjoyed your stay at our TRS Coral Hotel.We pride ourselves on the service provided by our wonderful staff members, I am glad that they were able to exceed your expectations.We trust that this was the first of many future visits to this your home in paradise.Cordially,

8/10 - 좋아요

Shanice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Andres Peimbert Guest Satisfaction Lead 님, 2024년 4월 18일
Dear Guest, Thank you for giving us the opportunity to share the Palladium Experience with you and to help make your vacation as memorable and beautiful as possible. I hope we get the chance to welcome you again soon to experience the improvements. Kind regards

10/10 - 훌륭해요

Katrina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 stars all around.
2024년 3월에 7박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 11일
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

ALEJANDRA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 29일
Querido huésped,Agradecemos esta calificación maravillosa.Apreciamos esta maravillosa calificación. Es genial saber que tuvo una estancia increíble con nosotros y disfrutó de nuestras encantadoras ofertas y servicios.Esperamos darle la bienvenida nuevamente para que tenga otra excelente experiencia vacacional.Cordialmente, José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Sophia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff, wonderful resort.
2024년 3월에 4박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 6일
Allow us to thank you for choosing us as your destination. Thank you very much for sharing your comments.You can be assured that our colleagues will continue to be one step ahead when making your next visit as fulfilling as this one. We all look forward to welcoming you back on many future occasions.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing! 10/10
2024년 3월에 3박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 6일
Allow us to thank you for choosing us as your destination. Thank you very much for sharing your comments.You can be assured that our colleagues will continue to be one step ahead when making your next visit as fulfilling as this one. We all look forward to welcoming you back on many future occasions.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Dionicio 님, Cranston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would visit again.
2024년 4월에 3박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 4일
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Samiyah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ll be returning shortly !
2024년 3월에 4박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 4일
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.Can't wait to welcome you back!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Sherrita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved everything about this resort so many amenities and we had the swim up room 10/10 we will be back!
2024년 3월에 3박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 4일
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.Can't wait to welcome you back!Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 - 별로예요

Stephanie Marie

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We decided to celebrate our honeymoon at this resort. What a mistake. The resort is very pretty but it lacks. The staff services is hit or miss. We had 3 different pool/beach servers forget about us. We had a bartender completely ignore us (a bigger group came in and he went to attend them instead). Our electricity in the room did not work upon arrival. We had to wait to get it fixed. Our phone in the room did not work. It is important as when you order room service they call to confirm. We would have to call on our phone to go through all the operators to confirm. We advised our butler and front desk and no fix. For 2 days our room smelled like paint or chemical, we kept complaining. The butler tried to blame us for the smell because we didn’t allow them to clean the room for one day (we forgot to take off do not disturb). I advised it’s a chemical smell not a dirty smell. Their solution(after agreeing it did smell like chemicals) was a fragrance towel in the vent to mask the smell. After a few hours that smell turned into a horrible smelled (humidity of course). Lastly, the food was horrible. We actually lost weight. The only good restaurants are French and Japanese for dinner. The breakfast was hit or miss. We just kept ordering the same thing huevos rancheros and pancakes. Do not recommend. Go somewhere else. Somewhere happier as the staff here is very sad.
2024년 3월에 5박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 4일
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.We regret the impression that our services have made on this occasion, however, at TRS Coral Hotel we will be honored to be your hosts and serve you with the excellence you deserve.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 - 별로예요

Sonja

2024년 3월에 4박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 29일
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 - 별로예요

nicole

좋아요: 숙박 시설 상태 및 시설
Food was horrible, service was not great
2024년 3월에 3박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 4일
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.I hope we get the chance to welcome you again soon to experience the improvements.Sincerely,José Tlapaya Hospitality Senior Advisor

6/10 - 괜찮아요

Shawnterria

2024년 3월에 3박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 29일
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

8/10 - 좋아요

Michael

2024년 3월에 6박 숙박함
답변 제공: Andres Peimbert Guest Satisfaction Lead 님, 2024년 4월 22일
Dear Guest.It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel. Until the next time we have the honor of hosting you and your family, we place ourselves at your continued service.Cordially,

10/10 - 훌륭해요

John

2024년 3월에 4박 숙박함
답변 제공: Andres Peimbert Guest Satisfaction Lead 님, 2024년 4월 22일
Dear Guest, We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans. Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff. We will be sure to share your wonderful comments with our team.Cordially,

10/10 - 훌륭해요

STEVEN

2024년 3월에 3박 숙박함
답변 제공: Andres Peimbert Guest Satisfaction Lead 님, 2024년 4월 22일
Dear Guest, It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral hotel. I'm glad we were able to exceed your expectations and pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

ADAM THOMAS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 4월 1일
Thank you for the amazing review!We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Brittney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an AMAZING resort! Everyone was super nice and the place was beautiful and very clean! The food was great and the beaches were gorgeous! We would definitely recommend it to friends and family and would go back!
2024년 3월에 5박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 3월 30일
Thank you so much for taking the opportunity to tour each and every one of our facilities, your first hand information will help other travelers get an-idea of the beautiful experience they will have at TRS Coral Hotel.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Sydney

2024년 3월에 4박 숙박함
답변 제공: Andres Peimbert Guest Satisfaction Lead 님, 2024년 4월 18일
Dear Guest,We are very pleased that you enjoyed your stay at our TRS Coral Hotel.We pride ourselves on the service provided by our wonderful staff members, I am glad that they were able to exceed your expectations.We trust that this was the first of many future visits to this your home in paradise.Cordially,

8/10 - 좋아요

Morgan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The upgrade to the swim up suite
2024년 3월에 4박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 3월 28일
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel.It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 - 별로예요

Paul Edward 님, MADISON

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was beautiful but the service was non existent. The “butler” ignored our requests and the restaurant staff was rude.
2024년 3월에 4박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 3월 26일
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.We would love to have the opportunity to welcome you back and show you our best and warmest hospitality.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 - 훌륭해요

Malissa 님, Tumwater

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and attentive, service was great. The rooms were nice and lots of dining options available. Nice pool and gorgeous beach!
2024년 3월에 5박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 3월 25일
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

8/10 - 좋아요

kinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean resort. Very well service I would give 8/10. Food was not so good. I’ll give food 5/10
2024년 3월에 3박 숙박함
답변 제공: Karla Miguel 님, 2024년 3월 22일
Dear guest, We want to thank you for choosingTRS coral for your recent vacations in the Mexican Caribbean and especially thank you for sending us your comments through your helpful review. We offer you a sincere apology, in the same way we regret not having provided our services even more according to your requirements. Your comments will be shared with our team in order to find a solution. seeking the comfort of our guests and regarding their comments on the food and services, we assure you that your observations will be transmitted to our Management, we continue working on offering a greater variety and making the service of our staff more efficient in each area.Sincerely,

10/10 - 훌륭해요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent resort.
2024년 3월에 5박 숙박함
답변 제공: Jose Tlapaya 님, 2024년 3월 21일
We appreciate this wonderful rating!It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor