Cross Hills Vacations

"Clearly there’s a leadership issue at this hotel. The Staff were nice but clearly not well trained or motivated. Long check in line with no other staff available or skilled to attend the other checkin counter. An elderly couple needed help with bags but none of the Staff around offered. Same for us when leaving no one helped. There seems to be around 100 doors along each corridor which require manual open … why ? Bad for clients with bags but poor cleaning staff. Old smelly carpets. Dirty...

"We had a nice stay here. The only bug bear was that there was not much fruit at breakfast. I do not eat fry ups in the morning. The only fruit was apples. Maybe a dish of mixed fruit or bananas would have been nice. The staff were really pleasant and the hotel itself was fine for our 2-day stay. The bedroom could have been a little bit more updated, paint off in most places, the en-suite was old fashioned, could be done up more modern really."

"Fabulous hidden gem. Fantastic staff couldn't have been more helpful. Room was spotless and very comfortable. Dinner and breakfast delicious. Highly recommended."

"Booked for a wedding but on the morning of the wedding there was no hot water to get a shave or shower but what made it worse was that there was no communication from the staff and no apology offered or compensation from management"

"No real ale mainly lager"

"Easy self check in. The property is a bit tired looking and dated. There was no reception to request an early breakfast as I had to leave by 07h30, so left without breakfast."

"Everything was really good, would be nice if there is some veg choice in the menu."