6/10 - 괜찮아요
Paul
출장 여행
2025년 9월 27일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Unhelpful treated like 2nd class citizen because i had not booked direct. I contacted this airport hotel and asked that i be allowed to leave my car in the carpark between after I left the hotel at 0430 in the morning until 2330 this evening was told no because i hadnt booked directly. They suggested i cancel my booking and rebook through them. I offered to pay they said that would not be possible. I therefore booked into the adjacent airport car park at extra cost. This showed the hotel was totally inflexible. I arrived at the hotel at 0015 on and whilst booking in to add insult to injury the staff member checking me in informed me thatbhe knew i had eequested parking and been refused and he emphasised that i had to remove my car when i checked out. I really didnt need reminded never mind emphasised. I left the hotel at 0430. Really dissapointed with staff attitude and the way i was treated as a 3rd party booking.
Paul
2025년 9월에 1박 숙박함