Casa Firenza

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Luxury
5.0 star property
9.4

Exceptional

Luxury hotel located in Downtown Cuenca

Free cooked-to-order breakfast, a free daily manager's reception, and a coffee shop/cafe are just a few of the amenities provided at Casa Firenza. Be sure to enjoy a meal at the two on-site restaurants. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi, with speed of 25+ Mbps.

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Business services
  • Bar
The current price is ₩193,270
₩193,270 total
Nov 15 - Nov 16

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Queen Bed

A bedroom with a large bed, a TV, a chandelier, and a brick archway.

Standard Room, 1 Queen Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio Suite, Multiple Beds, City View

A modern hotel room with a wooden floor, a bed, a TV, a desk with a chair, and a staircase with red railings.

Deluxe Studio Suite, Multiple Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Comfort Double Room, 2 Queen Beds

A modern hotel room with two beds, a bedside table with a lamp, and a large window.

Comfort Double Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed

A modern hotel room with a large bed, bedside tables, a wall-mounted light fixture, and a small kitchen area.

Deluxe Room, 1 Queen Bed

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Located in Downtown Cuenca neighborhood, Casa Firenza is connected to a rail/subway station. El Cajas National Park and Calderon Park reflect the area's natural beauty and area attractions include Cuenca Municipal Planetarium and University of Cuenca's Orchid Garden. Looking to enjoy an event or a game while in town? See what's happening at Alejandro Serrano Aguilar Stadium or Pista De Bicicross Bmx Cuenca. Spend some time exploring the area's activities, including hot springs. Visit our Cuenca travel guide
Map
Simon Bolivar, entre Luis Cordero y Benigno Malo, Cuenca, 010101

What's nearby

  • Two illuminated church domes with cross-topped spires, set against a mountainous backdrop.
    Calderon Park
    1 min walk - 0.1 km
  • A cathedral with blue domes and a cityscape in the background.
    New Cathedral of Cuenca
    2 min walk - 0.2 km
  • A cobblestone street leading to a town square with a view of distant hills.
    Río Tomebamba & Calle Larga
    9 min walk - 0.8 km
  • Church of Santo Domingo
    3 min walk - 0.3 km
  • Alejandro Serrano Aguilar Stadium
    15 min walk - 1.3 km

Getting around

  • 14n - Antonio Borrero Station
    3 min walk
  • Gaspar Sangurima Tram Station
    9 min walk
  • Cuenca (CUE-Mariscal Lamar)
    11 min drive

Restaurants

  • Chocolateria Dos Chorreras
    2 min walk
  • Raymipampa
    1 min walk
  • Mansion Matilde
    1 min walk
  • Café Del Parque
    1 min walk
  • Coppelia Restaurante
    3 min walk

About this property

Casa Firenza

  • Luxury hotel located in Downtown Cuenca
  • Free cooked-to-order breakfast, a free daily manager's reception, and a coffee shop/cafe are just a few of the amenities provided at Casa Firenza. Be sure to enjoy a meal at the two on-site restaurants. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
  • Other perks include:
    • Free self parking
    • An elevator, concierge services, and luggage storage
    • A 24-hour front desk, a computer station, and tour/ticket assistance
  • Room features
  • All guestrooms are individually decorated, and feature comforts such as premium bedding and heated floors, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
  • Other conveniences in all rooms include:
    • Rainfall showers, hair dryers, and shampoo
    • Smart TVs with Netflix, streaming services, and premium channels
    • Wardrobes/closets, heated floors, and a personal chef

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  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
9.0 out of 10, Wonderful, 182 reviews
The price is ₩80,171
₩80,171 total
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Frequently asked questions

Is Casa Firenza pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Casa Firenza?

As of Oct 28, 2026, prices found for a 1-night stay for 2 adults at Casa Firenza on Nov 15, 2026 start from ₩193,270, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Casa Firenza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Casa Firenza?

Check-out is at noon.

Where is Casa Firenza located?

Located in Downtown Cuenca, this luxury hotel is steps from Calderon Park, Cúpulas Lookout, and New Cathedral of Cuenca. Convent of the Assumption and Church of Santo Domingo are also within 5 minutes. 14n - Antonio Borrero Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

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Reviews

Casa Firenza Reviews

9.4

Exceptional

10

Cleanliness

9.6

Amenities

9.2

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 28 out of 33 reviews
Rating 8 - Good. 2 out of 33 reviews
Rating 6 - Okay. 1 out of 33 reviews
Rating 4 - Poor. 0 out of 33 reviews
Rating 2 - Terrible. 2 out of 33 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly, the location was unbeatable, and the foods at the restaurants were amazing. The noise from the construction outside and from the restaurants above and below were a bit loud at times, but otherwise it was the perfect stay.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Presidential Suite, and it was amazing!! The suit was as good as it gets, the hotel itself was gorgeous, terrific service, wonderful restaurant, and PERFECT location.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic hotel! I had an amazing stay and truly enjoyed every moment. The rooms were beautiful, spacious, spotless, and very comfortable. The food was delicious, with a great variety of options. The best part was the staff. Every employee was incredibly friendly, professional, and attentive. They went above and beyond to make sure I had a wonderful experience, and their excellent service made my stay even more enjoyable. The only small issue was that the hallway lights shined into the room at night, making it a little difficult to sleep. Even though there were curtains, they didn’t completely block the light. I hope this can be improved because everything else was absolutely perfect. I highly recommend this hotel and would definitely stay here again!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. The staff is really accommodating and friendly. They will try to go out of their way to help you. Stayed in the Jr. Suite, which was spacious and cleaned daily by the staff. There’s two restaurants on site, which offer great food. The included breakfast has many options
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Good restaurant, service is great, restaurant is amazing, a bit slow breakfast
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful and clean Staff went above and beyond. Very friendly beyond helpful.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean and in the heart of the historical city. Can’t emphasize how well maintained and safe this hotel is. Gorgeous views and great food too! Rooms are spacious and clean.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stayed at this hotel, highly recommended it if you’re traveling to Cuenca, Ecuador
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the city.
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
One of the worst experiences I’ve ever had at any hotel. Unfortunately, I didn’t read the reviews for this property before booking. I just looked a the rating, for which most of the positive reviews mistakenly reference the restaurant on site. As others have mentioned, this hotel is sandwiched in between 2 restaurants. One was directly on top my room, the other directly below. The noise is constant…your mornings begin with music thumping at 7:30am and it doesn’t stop until 1am. You have 6.5 hours of quiet and that’s it. Besides the music constantly playing, the kitchen below and the diners in the courtyard are extremely loud and heat radiates throughout the hotel. Also, there are no windows for natural light or outside airflow. You will run the AC the entire time when you’re in a city that has nice, cool air all the time. I checked out three days early due to not sleeping either of the nights I stayed there. Was told by the front desk I would be refunded and have not been. Service is absolutely terrible too. You’ve been warned, this place is absolutely awful.
Stayed 5 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room where I was very small and smell food the kitchen was below all the rooms
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Firenza wasn’t my first choice, but it turned out to be one of the best hotel experiences I’ve ever had! We stayed in a beautiful suite overlooking the park and cathedral. The location was unbeatable, and we even enjoyed the city’s horse parade right from our balcony! Breakfast at Bogoli, the rooftop restaurant, came with stunning views of Cuenca. From early check-in to convenient laundry services and impeccable daily housekeeping, everything exceeded our expectations. But what truly sets Casa Firenza apart is its extraordinary customer service. After experiencing a severe allergic reaction following a traditional limpia at the local market, I needed urgent medical attention. Despite it being Sunday, the receptionist arranged for a doctor to come directly to my room in less than 30 minutes. That level of care and responsiveness was incredible and genuinely felt lifesaving. Every single staff member, from reception and security to the restaurant and housekeeping teams, was warm, attentive, and professional. Even our checkout experience was exceptional. Beautiful rooms and great locations can be found anywhere, but genuine hospitality like this is rare. Casa Firenza doesn’t just provide excellent service; they truly care about their guests. 10/10! One of the best hotels in downtown Cuenca. I cannot recommend it enough, and I would absolutely stay here again!
Stayed 4 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, porque está en el centro de la ciudad Todo lo tiene cercano
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
todo muy bueno buen servicio
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The perfect selection. Restaurants, Heladerías, frente a Parque Calderon y Catedral. Cerca de todo. Excelente servicio, limpieza y atención. 200%.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
La habitacion muy bien. El personal espectacular
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Todo
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Todo
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Atencion
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien, gran servicio.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel muy lindo y nuevo, pero con deficiencias de atención. Personal amable pero sin experiencia. Diseño y decoración espectacular. Super buena ubicación. Detalles como la puerta de la habitación que no tenía seguro (teníamos que atrancarla con una maleta para que no quede abierta, nunca la pudieron arreglar), Aire acondicionado dañado (esencial porque las habitaciones son muy calientes) hacía mucho sonido y no pudieron arreglarlo… Organizaron un transfer al aeropuerto para 2 personas a pesar de que éramos 4, tuvimos que salir a buscar un taxi en la madrugada. No volveríamos más...
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la mejor ubicación de la ciudad de Cuenca, frente al parque calderón, la suite tiene una vista increible de la catedral y esta renovada todas las hab volveria siempre
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Muy recomendado el hotel, por su ubicación, instalaciones y servicio!
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Stayed 1 night in Sep 2026