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Hotel Vieja Mansion

3.0 star property
Find your haven in this vibrant downtown location. Enjoy world-class dining options or relax over drinks after exploring nearby attractions.

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Experience the warmth of Downtown Cuenca at Hotel Vieja Mansion, where you can indulge in a full breakfast and rejuvenate with spa services. Unwind with a drink at the bar, stay connected with in-room WiFi, and explore international cuisine at KOLO restaurant; take advantage of dry cleaning/laundry services and multilingual staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry
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About this property

Hotel Vieja Mansion

  • Hotel located in Downtown Cuenca
  • At Hotel Vieja Mansion, you can look forward to free full breakfast, an airport shuttle, and dry cleaning/laundry services. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, KOLO, offers breakfast, brunch, lunch, and dinner. In addition to a bar and a business center, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • A roundtrip airport shuttle (surcharge), 2 meeting rooms, and a front-desk safe
    • A TV in the lobby, a porter/bellhop, and multilingual staff
    • Smoke-free premises, free newspapers, and tour/ticket assistance
  • Room features
  • All guestrooms at Hotel Vieja Mansion include amenities such as free WiFi, safes, and room service.
  • More amenities include:
    • Bathrooms with rainfall showers and tubs or showers
    • Wardrobes/closets, daily housekeeping, and desks

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Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: 5:00 AM

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 10

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not permitted at this property

Frequently asked questions

Is Hotel Vieja Mansion pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Vieja Mansion?

Check-in start time: 1:30 PM; Check-in end time: 5:00 AM.

What time is check-out at Hotel Vieja Mansion?

Check-out is at 1:00 PM.

Does Hotel Vieja Mansion provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 10 applies.

Where is Hotel Vieja Mansion located?

Located in Downtown Cuenca, this hotel is within a 5-minute walk of Río Tomebamba & Calle Larga, Sombrero Museum, and Inter-American Center of Popular Arts. Museum of the Aboriginal Cultures and Las Conceptas Museum are also within 5 minutes. Gaspar Sangurima Tram Station is 14 minutes by foot and Terminal Terrestre Station is 26 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very Good

8.8

Cleanliness

9.6

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 12 out of 27 reviews
Rating 8 - Good. 9 out of 27 reviews
Rating 6 - Okay. 2 out of 27 reviews
Rating 4 - Poor. 4 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

Reviews

Verified

8/10 Good

Júlio César

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prédio Bonito, mas precisa de manutenções.

O prédio é mt bonito! No início levei um susto qdo disseram q eles ñ trabalhavam com o Hoteis.com há 3 anos! Mas, depois, localizaram minha reserva. Fora este susto, o atendimento foi mt bom. Alguns detalhes precisam ser melhorados, principalmente, no banheiro: Vazamento de água no box para o restante do banheiro; a localização do papel higiênico (molha); a torneira da pia estava solta e tb a falta de uma saboneteira (infelizmente, comum no Peru e Equador).
Stayed 1 night in Feb 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, cozy hotel. The Staff is super friendly and always willing to help. The one thing that was a bit bad well not bad but sort of uncomfortable is that there was no heating in the room and it got really chilly in the evening and morning but the comforter was sufficient to stay warm. There is a restaurant (Kolo) on the top floor and the food is super good and the Staff there super friendly.
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Colbey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unbeatable location, quaint hotel

Fantastic location - very close to Calle Larga (the main road with tons of great food and nightlife) . It's called "old mansion" for a reason - the decorations were well within the theme! Along with this theme, the keys were super old and there was only key per room; we were asked to leave it at the desk if we wanted to have the room cleaned (no big deal though). For extra amenities: the Wifi was reliable and breakfast was included. The staff was always responsive and the rooms were decent though a bit on the smaller end. Overall a good stay!
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Graham

Disliked: Property conditions & facilities, room comfort
This was a short term st
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great value

Perfect location. Amazing old colonial hotel, well maintained. No street noise. Wifi very good. Good included breakfast. Great value for your dollar. Mini market with booze across the street. Close to everything. On site restaurant very good
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Perfect location. Amazing old hotel, well maintained. No street noise. Wifi very good. Good included breakfast. Great value for your dollar. Mini market with booze across the street
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Andre

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Não aconselho

Nunca mais volto nesse hotel. Apesar da localização ser muito boa, o hotel deixa a desejar. Não tem água quente na torneira e no banho mescla água quente com água gelada um horror! Café da manhã péssimo. O piso do hotel parece um tabuleiro de madeira, qualquer movimento feito o hotel inteiro ouve. Não tem aquecedecor e quase morremos de frio a noite. Não recomendo. Custo altíssimo para o pouco que oferece.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location.

Near the center of the old town and walkable to most attractions. Older hotel in excellent condition. All rooms open to covered courtyards and have period decor. Hot water takes a few minutes but is plentiful. Hotel also runs the laundry next door for same day service. Breakfast is good and dinners are excellent. There are other dining options nearby as well.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Hemda

we love and recomand to stay in this hotel
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Hotel Vienja Manion

Clean, Quaint hotel - right in the heart of the city. Easy access and convenient.
Stayed 2 nights in Jul 2018
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old World Charm in Great Location

Lovely space. Old school. Nice people. Good breakfast. Great location. Kinda creaky, and noise carries through its open spaces, and the hot water was slow to kick in, but full of character.
Stayed 2 nights in Mar 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful historic property,very friendly staff
Stayed 6 nights in Feb 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Can't beat the location and the people working in the hotel were very accommodating. Considering the price, I don't think one can expect much more but if you want good light and a comfortable bathroom, this hotel is lacking in those areas.
Stayed 6 nights in Jun 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location between Plaza and river. Very good meals. Great staff. Beautiful interior, like on its Web site
Verified

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca y Hotel Vieja Mansion un paraiso

Excelente servicio.. personal muy amable.. siempre pendiente que el turista este bien servido..
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
El lugar estuvo excelentemente ubicado. Un poco de problema al realzar el check-in. Las habitaciones algo frías. El desayuno estuvo bien.
Verified

4/10 Poor

Jason A

Disliked: Property conditions & facilities, room comfort

Good location, little else

A good location, but a poor hotel. When checking in, no staff member could be found. I called out and looked around for 5 minutes before someone arrived. No record of my reservation seemed to exist and I signed a pad to check in. The room was freezing and the man on the desk loaned me a portable heater. This made it tolerable. The shower was freezing and took 10 minutes to warm up. The bathroom was even colder than the bedroom! The Wi-Fi was atrocious and hardly ever worked. The reception man insisted that I used the room phone, when I wanted to confirm my tour. Every other hotel in Ecuador I stayed in called for me. On Christmas day, my room wasn't cleaned, as there is no spare key when the owner is away. I was given another room, which was slightly better, as the shower warmed up in 5-6 minutes. On the plus side, the breakfast was good. When I checked out, again no staff member could be found, after 5 minutes of looking and calling out, I looked over the desk and saw a pair of feet, this was someone fixing the wires on the computer. He looked around and he finally found the reception staff member, who was working in the laundry next door, that is part of the hotel. The hotel does have a good location and is only a short walk to nightlife and all of the attractions of Cuenca. However, there are many hotels with a similar location, they would be a better option, hopefully.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomiendo este hotel

Bastante bien
Verified

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel very close to everything

I have stayed at this hotel several times as it is very convenient to restaurants, bars, cafes, the river, as well as a very short walk to the cathedral and other historical places. It is also a beautiful hotel, the breakfast is very good, the staff is helpful. I plan to stay there in the future as well.
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort

Never again...

Not even a faucet for hot water in the sink? Checking out was a nightmare. Since their internet was down they couldn't run our credit cards, including the one I made a deposit with. We were delayed with this nonsense for a solid hour and we almost missed our flight. Terrible. They were reasonably nice about it, but what an awful experience it was.
Verified

8/10 Good

Margrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Great stay. ..nice folks and nice place
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Recommandé

Très belle maison coloniale dans le centre historique.Chambre sympa mais un peu exigue et manque de détais pratiques(pour surpendre les linges,poser les trousses de toilettes. etc..)
Verified

10/10 Excellent

Byrl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location & breakfast for the price!

Perfect location close to main cathedrals, restaurants, shopping, etc. Fantastic breakfast with eggs, bacon, fruit, coffee and the best bread we've had in a while. Only minor issue was the rooms were a little bit cold.
Verified

6/10 Okay

Pablo

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nice location, very expensive

It's a nice colonial house at the cuenca's historical center. The building is beautyfull and in excellent conditions. The staff is friendly. I pay 105 for a triple room But what you pay is super overated about what the hotel could offer to you. Cold rooms with cheap blankets. Poor breakfast. No parking. 20" tv with 15 channels. Drunks making noise at 3 am, whose lately was complaining because my Child was playing at 11 am. In my opinion, you could pay extra 5 dollars and stay in the best hotel of town o pay a third or a half and stay in a similar hotel
Verified

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beatiful hotel in great location

I spent two great nights at the hotel. The room was charming, comfortable and clean, and the staff was pleasant. The location of the hotel is great! It is only a block or two from some of my favorite restaurants and coffee shops, as well as the river separating the old town from the new. It is also only a few blocks from the main square and the cathedral.