"We chose this hotel for our 2 night stay based on the many positive reviews, and it lived up to our expectations. The Diplomatic is an amazing hotel in a very desirable, safe location, with many great food options and beautiful public plazas. The room was very spacious with great views of the city. The breakfast was included in our rate and it was very good with many options. The staff was very firmly and accommodating. I definitely recommend the Diplomatic Hotel and will stay here again when I return to Mendoza."
"The hotel is somewhat old-fashioned, but the warmth and excellent attention from the staff, the exquisite breakfast, and the outstanding service more than make up for it! On top of that, the location is fantastic and the free parking lot is a plus. Also the spa staff were fantastic!"
"The reception staff were absolutely brilliant as were staff elsewhere - except for the girls in the restaurant - the patio restaurant. 1st day, we sat outside waiting for the room to be ready - the staff didnt approach us at all to ask if we wanted anything, even though they walked passed us. We eventually had to flag them down. Odd but we ignored it. Next morning my wife went to breakfast and she was completely ignored while others who came later were served! Also she was never told about the specials menu - there should have been a menu on the table as per other tables but this table didnt have it and girls never offered it. So my wife had the buffet when she would have preferred a meal from the menu (particularly the fruit/French toast). On out last day, I sat outside for 1 hour before anyone asked if I wanted anything.
Overall not very attentive but dare I say maybe even predudicial. At least thats how it came across. And that's from a hotel that cost 550 US per night. Shame as the rest was good."
"Good breakfast, good staff, room clean. There were 2 main problems that made me really upset. First and most important was because the the shower didn't drain properly, causing water to pool up past our ankles (I asked for a solucion in the front desk, but nothing happend). Second, there were no wall sockets near the bed, what is expected on a good hotel nowaday."
"Incredible facilities and location. The villas were pristine, roomy and comfortable. The location between vineyards and man made lakes make it unique. The staff was extremely friendly and willing to help on any need we had. We would only return to The Vines when visiting Mendoza. One comment. It is 1:40 hrs away from the airport"