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Reviews of Residence Inn by Marriott Dallas Plano/The Colony

3 out of 5
Residence Inn by Marriott Dallas Plano/The Colony
6600 Cascades Court, The Colony, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 417 out of 628 reviews" "
Rating 8 - Good. 128 out of 628 reviews" "
Rating 6 - Okay. 37 out of 628 reviews" "
Rating 4 - Poor. 24 out of 628 reviews" "
Rating 2 - Terrible. 22 out of 628 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenita, Bryant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall hotel experience was nice. The staff was great and helpful. The room was perfect.
Stayed 1 night in May 2024
Response from Newt Wright - Director of Operations on May 28, 2024
Thanks, Kenita.

4/10 Poor

Tina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Soap was stuck on the shower wall. The tub stopper was broken. The sofa had a weird smell on it. The air didnt seem to flow into any room other than the bedroom. The screen was off on the window
Stayed 1 night in May 2024
Response from Newt Wright - Director of Operations on May 22, 2024
My apologies for the challenges.

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in May 2024
Response from Newt Wright - Director of Operations on May 19, 2024
Thanks, John.

10/10 Excellent

ANA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again, definitely recommend it.
Stayed 2 nights in Apr 2024
Response from Newt Wright - Director of Operations on Apr 16, 2024
Thanks, Ana. We hope to see you again soon.

10/10 Excellent

TAKEHIRO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Breakfast matches our expectation. Laundry was OK but required lots of quarter coins. Nice area but you need to drive to get anything so no advantage to stay there. Overall, it was good and comfortable.
Stayed 3 nights in Apr 2024
Response from Newt Wright - Director of Operations on Apr 12, 2024
Thank you very much for your review. We hope to see you again.

10/10 Excellent

Hellena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There wasn’t one thing that I thought needed to be better. We enjoyed our stay during such a busy weekend, Texas Grand Nationals. If we ever come back we will definitely be staying here again!! One of our favorite was the buffet of FREE breakfast. And of course the pool/hot tub being open even in March, kids loved it.
Stayed 2 nights in Mar 2024
Response from Newt Wright - Director of Operations on Mar 27, 2024
We appreciate you staying with us.

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was good except the noise that the fridge made and the vacuum of the cleaning crew
Stayed 1 night in Mar 2024
Response from Newt Wright - Director of Operations on Mar 27, 2024
Thank you Veronica.

10/10 Excellent

Michaela

Stayed 1 night in Mar 2024
Response from Newt Wright - Director of Operations on Apr 2, 2024
Michaela, thank you and thanks for the wonderful score.

10/10 Excellent

Amy, Lincoln

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for my daughters cheer competition and the stay was wonderful!
Stayed 3 nights in Mar 2024
Response from Newt Wright - Director of Operations on Mar 5, 2024
Thank you, Amy. It was great having you with us.

10/10 Excellent

Judy, Diboll

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a cheer competition. It was perfect.
Stayed 1 night in Mar 2024
Response from Newt Wright - Director of Operations on Mar 5, 2024
Thanks, Judy! It was great having you with us.

10/10 Excellent

Osama

Stayed 3 nights in Feb 2024
Response from Newt Wright - Director of Operations on Mar 27, 2024
Osama, thank you for your review.

6/10 Okay

Viridiana

Traveled with family and small children
Close to lots of food and shopping options.
Stayed 2 nights in Feb 2024
Response from Newt Wright - Director of Operations on Feb 22, 2024
We appreciate your business. We will work in getting the score to a 4 or 5.

10/10 Excellent

Eric sang, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quite, free breakfast
Stayed 2 nights in Feb 2024
Response from Newt Wright - Director of Operations on Feb 20, 2024
We appreciate it, Eric. Hope to see you soon.

10/10 Excellent

RAUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Newt Wright - Director of Operations on Feb 20, 2024
Thank you, Raul.

8/10 Good

Verified traveler

Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on Feb 19, 2024
We appreciate your business. Let us know how we can help get that score up to a 9 or 10 next time. Thank you.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Newt Wright - Director of Operations on Feb 19, 2024
Thanks, Rick.

10/10 Excellent

Ethel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Newt Wright - Director of Operations on Feb 19, 2024
Thanks, Ethel.

10/10 Excellent

Macy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on Feb 19, 2024
Macy, Thank you so much for your score and staying with us. We hope to see you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk person was not great. Hot water was not hot in shower. Room was very nice, and spacious. Breakfast was good and had a nice variety of options.
Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on Feb 19, 2024
Thank you for letting us know. We will look into these issues to make sure they do not happen again.

8/10 Good

Mike

Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on Mar 27, 2024
Thanks, Mike.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Newt Wright - Director of Operations on Feb 19, 2024
Thank you, Eric, we appreciate you staying with us.

10/10 Excellent

Linsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Jul 2023
Response from Newt Wright - Director of Operations on Feb 4, 2024
Thank you, Linsay! We appreciate it.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Newt Wright - Director of Operations on Feb 4, 2024
Thank you, Michael. We appreciate you staying with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Issues with tv and noisy fridge fan were a bit annoying. Staff responded quickly to issue requests. Overall good experience.
Stayed 5 nights in Jan 2024
Response from Newt Wright - Director of Operations on Jan 28, 2024
I would like to apologize for the issues you had. I am glad to hear we were able to take care of them for you. We hope to see you again soon.

2/10 Terrible

Julie

Stayed 3 nights in Jan 2024
Response from Newt Wright - Director of Operations on Jan 16, 2024
Julie, It looks like we did not meet your expectations and for this I would like to apologize.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Room was clean but starting to get dated.
Stayed 2 nights in Jan 2024
Response from Newt Wright - Director of Operations on Jan 16, 2024
Thank you Robert. We appreciate your business.

10/10 Excellent

Judy

Stayed 1 night in Jan 2024
Response from Newt Wright - Director of Operations on Jan 16, 2024
Thanks Judy!

10/10 Excellent

Dave, Sioux Falls

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second year in a row we have stayed here! Great facility, service, and people. We are from South Dakota and will be back again.
Stayed 2 nights in Jan 2024
Response from Newt Wright - Director of Operations on Jan 16, 2024
Hope to see you guys next year. Go Jacks!

8/10 Good

Isabela

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
We had a good stay. The hotel is clean and staff are nice. The only issue we had was when I requested extra pillows it took them a day and 3x request for them to bring to the room. Other than that we had a pleasant stay.
Stayed 2 nights in Dec 2023
Response from Newt Wright - Director of Operations on Jan 16, 2024
I apologize for not being prompt on getting you an extra pillow. We will be better next time. Thank you for letting us know.

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 16, 2024
Thanks, Pablo.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Newt Wright - Director of Operations on Jan 16, 2024
Thank you!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 16, 2024
Thanks, Jonathan.

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Newt Wright - Director of Operations on Jan 16, 2024
Thank you, Curtis.

8/10 Good

Peter

Stayed 3 nights in Dec 2023
Response from Newt Wright - Director of Operations on Jan 16, 2024
Thank you, Peter.

10/10 Excellent

DALYLA

Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 16, 2024
Thank you DALYLA!

8/10 Good

cecilia

Liked: Staff & service, property conditions & facilities, room comfort
Overall good
Had a very easy check in, the room was great. Had a modern TV with even Netflix. Bed and pillows were comfy. Bathroom could use an update and a better clean in the shower but overall still would give it a good review. Loved the products offered and the rest of the hotel was very kept.
Stayed 2 nights in Dec 2023
Response from Newt Wright - Director of Operations on Dec 7, 2023
Thanks Cecilia. Hopefully next time we will earn that 9 or 10.

10/10 Excellent

Yiping, The Colony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live in the city The Colony, the Residence Inn in this area is very close to my house. During the thanksgiving holiday, I had guests coming to visit and need more living space. So I arrange them to live in the Residence Inn, they are very satisfied.
Stayed 3 nights in Nov 2023
Response from Newt Wright - Director of Operations on Dec 7, 2023
Thank you. We are glad you chose us.

10/10 Excellent

Annna

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, and loved the pet area.
Stayed 2 nights in Nov 2023
Response from Newt Wright - Director of Operations on Dec 7, 2023
Thank you, Annna,

4/10 Poor

Shannon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasn’t what I was expecting. I paid almost $1,000 to be here for a WEEK and to me it was NOT worth it!!! I picked this out of all the others because it said renovated and it wasn’t renovated recently!!! The bathroom was SO SMALL I could barely close the door. The rooms were so outdated! The only great thing was the view and staff. I asked for pillows several times and I never got them! I asked for trash bags idk how many times and NEVER GOT THEM! I had to go buy my own trash bags and go get my own pillows and covers because we never got them. The breakfast was horrible and whatever they put out at 6 is the same food hours later! I have video of how hard my food was! Some days they didn’t even have creamer or meat for breakfast. I was there for a WEEK and not one time did our room get cleaned. They gave us towels but never cleaned even after asking. And after asking again they said they would come and guess what? You guessed it! They never came! The only other good thing was the stove…. The staff tried to help but other than that this place was a HUGE disappointment and wasn’t worth the money. Oh and having access to YouTube did help a lot and WiFi was good.
Stayed 6 nights in Nov 2023
Response from Newt Wright - Director of Operations on Dec 7, 2023
We strive to make every guest have an enjoyable and relaxing stay and I am truly sorry we did not live up to our standards. We will use this as a learning experience to better serve our guests.

10/10 Excellent

patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Dec 7, 2023
Thank you!

4/10 Poor

Edward, Montgomery

Liked: Cleanliness
Disliked: Staff & service
The front desk service was amazing. However, our room was not serviced nor were the towels and toiletries refreshed!
Stayed 2 nights in Nov 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
We apologize for the inconvenience of not servicing your room. We hope to make it up to you the next time you visit.

8/10 Good

Tonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thank you, Tonya for your score. We will strive to improve on the 8 and make it a 9 or 10 on your next visit.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good no complaints
Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks, Tim.

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
We enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
We are glad you enjoyed your stay. Hope to see you again.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for a night
Everything was great. Rooms were clean, check in was quick, and the beds were comfortable. The price was also awesome!
Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Great to hear, Jamie.

10/10 Excellent

Heather

Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks, Heather.

8/10 Good

Roshad

Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thank you, Roshad.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room was amazing, however, we had a little bit of problems. When we asked to stay a another night with the hotel staff. They told us we would have to check out and check back then. Which seemed extremely odd to me.
Stayed 2 nights in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks, Tim. We unfortunately are not able to extend 3rd party reservations. We are glad you wanted to stay more.

10/10 Excellent

SHEILA, GEORGETOWN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient location with lots to do close by. The staff was very friendly and accomodating.
Stayed 2 nights in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks, Sheila.

8/10 Good

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional and my room was great.
Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
That is awesome. We appreciate you.