I booked two Deluxe Queen Rooms for 4/25-4/29. When we checked in, both my friend and I gave ID and credit cards for our rooms. My friend was put into the incorrect room: it was a king-sized bedroom and she noticed the room TV had a different name (same first name, different spelling), but assumed it was a technical glitch and that she had been upgraded. The front desk called the room an hour later (after midnight, after a very long travel evening) to confirm the name on the reservation - and did not indicate why they were doing so.
On our last night, the key cards to that room deactivated, so she had to go to the front desk to get new keys. Both of the keys to my room barely functioned the entire time.
Before checking out, I realized I had pending charges on my card for both rooms - despite having given two different cards for the two different rooms at check in.
When we checked out, we communicated this to the front desk. They sent us updated folios and we realized at the airport that they had charged more for the second room, the folio for which still had the other personโs name AND last four of their credit card.
We waited for all pending charges to clear. My friend was charged for one night at the hotel, and I was charged for both rooms - AND hers had charges from the restaurant that she had not consented to (we assume they were made by the third, other person whose room she was put in).
