We had booked for a 2 bedroom suite, when we arrived, we were greeted and given our key to room.
When we walked into our room, it was just a 1 bedroom.
We went downstairs and the gentleman told us that our room had been sold to someone else because they had plumbing issues with a section of the hotel.
We asked if they had another room available, and they said they did not, but that for tomorrow they will have one available.
So we went back to the room and tried to make the best of it.
The next morning we went downstairs and the morning front desk gentleman said that nothing should have been promised to us and that nothing else was available. So we spent another night in that situation.
When we checked out, we asked them that if at least we can be refunded the price diffrence from a 2 bedroom suite (that we paid for) to the 1 bed that was given to us for those two night.
They said that since we purchased through Expedia they werent able to.
Once we arrived home, I contacted Expedia, and Expedia verified with the hotel our situation, and Marriott confirmed it.
But after a variety of attempts from Expedia, Marriott did not agree to refund us the difference!
I understand that some things are out of our control at times. But at least we should be charged for the room we were given (1 bedroom) instead of the room we had paid for (2 bedroom suite).
It is unfair specially since Marriott made additional money out of it since they charged that room again to someone else.