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"Second time at this hotel since November. Staff is pleasant. The room is clean and I appreciate that. I did not have body wash provided in my room, and used bar soap, which I dislike. In November the pool was cold. This visit I was informed that the hot tub wasn't working, so I did not use the pool. Parking is safe and easy. The access to the hotel from Rt 116 is easy, finding it from Russell St is a little challenge. "

"Clean room but the thermostat did not work properly and it was very noisy and then I had to take the Shuttle was told to be out at 3:10 but the Shuttle actually didn’t come until 420 was almost late for my flight "

"Breakfast had good variety of choices. Staff were friendly and responsive. Hot tub and pool area was filled with adults and children the two time we considered going so not able to take advantage of that amenity."

"Everything good !!"

"Great property with amazing staff. Close to Smith and in an historic area. Lots of great dining options, places to walk, close to everything. Easy check in and out, free parking, and good breakfast. "

"We were just there to sleep, got in late, left early. Beds were really comfortable and really nice pillows. Beds and bathroom really clean. We had a pet friendly room, which is nice to have as we had our dog. But room did smell of dog, and carpet not too fresh. Still all in all would stay again"

"Berkshires Untold is an old roadside motel that has been very spiffed up. The rooms are small but clean, comfortable, and nicely decorated and updated. Our bed was comfy with high end linens and a nice updated bathroom. The major drawback to the room is the very noisy HVAC unit. There's a super cozy, attractive lounge area and a charming little restaurant and bar. The menu is small but the food is quite good and having an onsite restaurant is convenient. The price we paid for a very off season Saturday night was excellent, but the rates really jack up during the summer Tanglewood season, far beyond what one would expect for a small motel room. The staff is friendly and professional, and dogs are welcome for an $85 fee. All in all, this is a very nice and sometimes very affordable Berkshires option. "

"Nice rooms "

"Shuttle driver was great! Room was clean and gently used. Front desk staff was very friendly and welcoming. I ordered room service and food was very good. "