스리랑카의 WiFi 제공 호텔

“신축호텔이라 냄새가 심한데, 처음 안내해준 방이 창문이 없어서 황당했습니다. 비염이 심해서 눈과 코가 따가워서 룸 교환을 요구했는데, 처음에는 방이 없다고 하다가, 나중에 다른 곳으로 옮겨서 창문을 계속 열어놓았지만 냄새가 가시지 않았습니다. 방은 넓었지만 공간활용이 제대로 안되는 것 같았고, 욕실어메니티도 샤워캡 밖에 없고, 그 흔한 비누도 없었습니다. 포르지구 한가운데라서 쇼핑 관광하는 위치는 좋았습니다. (Dutch Hospital shopping center와 1분 미만 거리) 하지만 주소정보도 부정확하고, 호텔 사인도 명확하지 않아서 밤에 호텔을 찾기 어려웠습니다.”

“The hotel is situated about a 20-25min walk from the Kandy Tooth relic temple. It is a good place for one night in Kandy. The WiFi does not reach the room, but you can go down to the lobby and get WiFi there. The rooms are nice, there was not much hot water. The dance center is next door and they have shows at night. We got there late at night, but the show might end around 7-8pm. If you are in Kandy for a few days I’d recommend this hotel. ”

“1. The bed and shower was clean (very important for us). 2. The room and the balcony was very comfortable with enough space for my wife and myself. 3. The staff in the front desk were very nice and polite. 4. The property is right next to a supermarket and 5 min walk from the beach.”

“The concierge and the person she called their manager were very very very impolite. They should learn customer care and hospitality management skills more deeply. Not attending to customer's issue, hut instead, trying to pass the bucket towards the customer's side. The first ignorant concierge I have ever seen in a what they call a 5 star hotel. In my honest guess, the WHOLE front office, concierge mainly, should be changed. They are the face of the hotel, but if they are sooo bold headed and...