"Positive:
-beautiful spacious suite, comfortable chairs and living room furniture, hot water and tub were great, fantastic location
-male staff at front desk on morning of May 23, 2026, offered loaner umbrella
Needs Improvement:
-only one side of the bed had a hub to plug in cell phone, etc.; housekeeping staff said they had nothing else to help, & instead showed up with a spare block and cord
-phone in bedroom did not work; informed front desk and housekeeping, was ignored
-both room key cards did not open the safe; only the last one to lock it could open it
-not much vegetarian food on the SMITH restaurant menu
-front desk staff on evening of May 21, 2026 was useless: female never heard of Johnston Terminal & had no clue what was right beside the hotel to provide any information, male staff was busy speaking Punjabi on his phone
-SMITH restaurant staff: Asian female with long straight hair on evening of May 21, 2026, brought wrong food to us, and then was oblivious about an item I left behind, and instead said my take out container had been discarded; I went in to look and found my item right where I left it; she smiles but is as helpful as a pinecone
-May 22 evening, asked for more coffee and cream to be sent to our room while we went out for supper; 2.5 hours later, not done; we had to ask again
-May 22, 2026, found someone's cut fingernail on the desk while I had a work meeting
-May 22, 2026, found a corn kernel on the living room floor near sofa
-suite needs more light"
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