Find hotels near Donkeys Alley, Brisighella from ₩96,194

"Amazing breakfast "

"Lovely staff and a nice clean room! Thank you for a great stay! "

"Despite displaying a Do Not Disturb sign on my door, staff still entered my room not once, but twice. I returned to find the room disturbed — the bed had been moved, bedding partially on the floor, and pillows placed on furniture in contact with my suitcase. This was a clear breach of privacy and very unsettling. The immediate handling of the situation was poor: no management was available, no housekeeping on thr weekends, and they sent a maintenance man to replace the bedding, who was completely out his depths as he advised me "this isn't his job". Service overall was inconsistent and often lacking in basic hospitality. Some front desk staff were not forthcoming with important information — for example, I was not told the on-site restaurant closes on weekends. I also felt I had to pry for simple guidance, such as directions to a nearby supermarket. That said, two female staff members were noticeably helpful and friendly, which I appreciated. The room itself was also below standard (stained carpet, leaking bathroom, broken toilet seat, visible dust and cobwebs). Their initial compensation of a free breakfast (offered only when I was checking out) and 20% disc on future stay did not reflect the seriousness of the issue. After escalating via email, management responded and provided a 25% refund, which I appreciate. Overall, this experience highlights serious gaps in privacy protocols, communication, and service standards. I don't recommend this property."

"Friendly staff and great breakfast!"

"Absolutely amazing experience. Beautiful hotel, excellent breakfast, easy walk from train station and to the stunning mosaics. Since it is in a historic building there is no elevator, but the wonderful staff is always willing to help. I would highly recommend and would happily stay here again. "

"Nice hotel helpful staff good breakfast"

"I had a great stay at this hotel. The room was clean and well-maintained, which made for a comfortable experience. The staff were friendly and welcoming, always ready to help with anything I needed. There was plenty of free parking available, which was very convenient. I also really enjoyed the breakfast, it was fresh, tasty, and a great way to start the day. Just during the pick time, breakfast area needed more staff. Overall, a pleasant and hassle free stay."

"Excellent location. Nice entrance. Lovely staff"

"Clean, comfortable room close to the station and historic center of Ravenna. Staff was friendly and helpful. Would recommend. "