Dzibanché Tours

I was very disappointed with my stay at this hotel. The room had a strong unpleasant smell from the moment we arrived, making it uncomfortable throughout our stay. The staff were not very friendly or welcoming, and it often felt like guests were an inconvenience rather than valued customers. For an all-inclusive resort, access to many amenities and services was limited, especially before the official check-in time. We arrived early expecting to enjoy some of the benefits of an all-inclusive stay, but were unable to access much of anything without additional hassle. Overall, the experience did not meet expectations, and I would not choose to stay here again.

La atención muy buena, solo deben de pasarle una manito al hotel.

Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.