Quintana Roo Vacations & Trips from ₩1,566,809

The amenities and the all inclusive

The hotel entrance, layout and restaurants were very nice just wished the rooms were a bit more updated and a.c working better than what it actually was

Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.

This is the first all inclusive resort my husband and I stayed at many years ago when it was an Omni. Since, we have stayed at “nicer” more expensive resorts. We still come back. The resort is beautiful & clean. The ocean view rooms give you a beautiful view of the ocean & resort. They have THE BEST staff! The spa is great. The beach is well kept. We love all the pools. We have gone with & without our family. My kids are older & now go with their friends & family. Lunch options are better than dinner. Please bring back breakfast at the beach restaurant.

The resort has amazing potential; but additional work is needed with the mechanics of the staff and overall property conditions. You'll still have good experiences with individual staff members; while others require additional training. For a brand new resort; they still need to workout the kinks. Once these issues are resolved, it will ne a great resort, some things take time. For brand new built resort, the property is either falling apart or received a shoddy construction job. I would say; it's still worth three visit. Shout out to Oscar at Fonda Santa Monica, Carlos at the Waterpark. There were a couple others but those were the standouts.