Quintana Roo Vacations & Trips from ₩1,334,814

The staff were all kind and the room was beautiful

We stayed at Hotel NYX for our honeymoon for eight nights and were very pleased with our stay. Overall, it was a great experience and we would gladly return. Our room was modern, spotless, and well maintained by housekeeping. The hotel also provided thoughtful honeymoon extras, including a door banner, swan towels with rose petals, champagne, and chocolate-covered strawberries. Our room faced Boulevard Kukulcán, which was busy and noisy in the evenings. While noticeable at first, white noise helped at night and we adjusted after a couple of days. All restaurants were good, with the buffet standing out. A few meals were underwhelming, but this was rare. The café was nice, though we wished more options were included in the all-inclusive, such as cold brew or iced coffee, and some days it was difficult to get coffee. Facilities and common areas were extremely clean. Bartenders were fast and friendly. Beach access was excellent, though some guests ignored no-smoking signage and lounge chair rules. The pool was well sized and never felt crowded, and the hot tubs were a great amenity. Interiors, landscaping, and staff were all excellent. Overall, Hotel NYX was clean, relaxing, and welcoming, with only minor drawbacks. We would recommend it and would happily return.

Resort was really nice from clean rooms to good food

Very clean room. Great staff, good food.

Terrible experience at the airport. Got to the resort to find Shaydi/Sheydi. She out my mind at ease and was just simply amazing. I had 19 people in my party arriving at different times. Anytime she was on shift, she knew they were part of my party by name, or she saw me greeting them and remembered me. Just amazing customer service all around . Otherwise, the pools are too cold and the hot tubs are less than what i would want a pool to be. Besides that, Ivan was an amazing bartender. Myself and my guests had a great time