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Secrets Akumal Riviera Maya - Adults Only - All Inclusive

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Luxury
VIP Access
5.0 star property
9.6

Exceptional

Oceanfront sanctuary with gourmet dining

Lush tropical gardens create a jungle oasis with vibrant splashes of color at every turn. Snorkel directly off the pristine beach to encounter sea turtles and stingrays. Three distinct pools offer choices between lively entertainment and tranquil relaxation with attentive poolside service.

Popular amenities

  • Parking included
  • Free WiFi
The current price is ₩568,551
₩692,409 total
includes taxes & fees
Aug 9 - Aug 10

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Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Junior Suite King Tropical View

Premium bedding, minibar (free items), in-room safe, desk

Junior Suite King Tropical View

9.4 out of 10
Exceptional
(20 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite King Partial Ocean View

A modern hotel room with a large bed, a TV, a desk with a chair, and a balcony with a view of the outdoors.

Junior Suite King Partial Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Swim Out King

A modern hotel room with a large bed, a TV, a desk with a chair, and a balcony with a view of the outdoors.

Junior Suite Swim Out King

9.4 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Tropical View King

A spacious bedroom with a large bed, a wooden headboard, a bench, and a dining area with chairs and a table.

Preferred Club Junior Suite Tropical View King

10.0 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean View King

A spacious bedroom with a large bed, a desk, and a balcony with a view.

Preferred Club Junior Suite Ocean View King

9.0 out of 10
Wonderful
(20 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Swim Out King

Premium bedding, minibar (free items), in-room safe, desk

Preferred Club Junior Suite Swim Out King

9.8 out of 10
Exceptional
(17 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, minibar (free items), in-room safe, desk

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Romance Master Suite Ocean View

A hotel room with a large bed, a ceiling fan, a view of palm trees, and a balcony with outdoor seating.

Romance Master Suite Ocean View

  • Ocean view
  • 119 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Romance Master Suite Ocean Front

View from room

Romance Master Suite Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 119 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite

View from room

Presidential Suite

  • Sea view
  • 331 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Double Tropical View

A hotel room with two beds, a desk, a chair, a balcony with a view of greenery, and a ceiling fan.

Junior Suite Double Tropical View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Double Partial Ocean View

A hotel room with two beds, a desk, a chair, a dining table, and a large window with a view.

Junior Suite Double Partial Ocean View

  • Partial ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean View Double

A hotel room with two beds, a desk, a chair, and a view of the outdoors.

Preferred Club Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Ocean View King

A spacious bedroom with a large bed, a desk, and a balcony with a view.

Junior Suite Ocean View King

9.2 out of 10
Wonderful
(17 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Ocean View Double

A hotel room with two beds, a desk, a chair, a dining table, and a large window with a view.

Junior Suite Ocean View Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Tropical View Double

Preferred Club Junior Suite Tropical View Double | Premium bedding, minibar (free items), in-room safe, desk

Preferred Club Junior Suite Tropical View Double

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Romance Master Suite Swim Out King

A hotel room with a bed, a desk, a chair, a small table, a bathroom, and a view of the ocean.

Romance Master Suite Swim Out King

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 119 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite King

Premium bedding, minibar (free items), in-room safe, desk

Junior Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Double

A hotel room with two beds, a desk, a chair, a balcony with a view of greenery, and a ceiling fan.

Junior Suite Double

  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Swim Out Double

A hotel room with two beds, a large window, and a balcony with outdoor seating.

Junior Suite Swim Out Double

  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Swim Out Double

A hotel room with two beds, a large window, and a balcony with outdoor seating.

Preferred Club Junior Suite Swim Out Double

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front Double

A hotel room with two beds, a desk, a chair, and a view of the outdoors.

Preferred Club Junior Suite Ocean Front Double

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front Swim Out King

Premium bedding, minibar (free items), in-room safe, desk

Preferred Club Junior Suite Ocean Front Swim Out King

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Romance Master Suite Ocean Front Swim Out

A hotel room with a bed, a desk, a chair, a small table, a bathroom, and a view of the ocean.

Romance Master Suite Ocean Front Swim Out

  • Ocean view
  • 119 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi
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About the neighborhood

Located in Akumal, Secrets Akumal Riviera Maya - Adults Only - All Inclusive is next to a golf course and on the waterfront. Tulum Mayan Ruins is a notable landmark and some of the area's popular attractions include Xel-Há Park and Xcaret Eco Theme Park. Dos Ojos Cenote is another place to visit that comes recommended. Discover the area's water adventures with kayaking, scuba diving, and windsurfing nearby, or enjoy the great outdoors with ecotours. Visit our Akumal travel guide
View more Resorts in Akumal
Map
Carretera Federal 307, km 254 600, Pueblo de Akumal, Akumal, QROO, 77760

What's nearby

  • A small white boat with a canopy, anchored in clear turquoise waters with a beach and buildings in the background.
    Akumal Beach
    6 min walk - 0.6 km
  • A person swimming in clear blue water with rocks.
    Xel-Há Park
    9 min drive - 13.5 km
  • Akumal Ecological Center
    9 min walk - 0.8 km
  • Hekab Be Biblioteca
    9 min walk - 0.8 km
  • South Akumal Beach
    3 min drive - 3.2 km

Getting around

  • Tulum Intl. Airport (TQO)
    63 min drive

Restaurants

  • Thali Restaurant
    6 min drive
  • Restaurante Yucatan
    5 min drive
  • Tequila Restaurant
    6 min drive
  • Bar Akumal
    6 min drive
  • Don Pablo Restaurant
    6 min drive

About this property

Secrets Akumal Riviera Maya - Adults Only - All Inclusive

  • Luxury property near Xel-Há Park
  • A short walk from Akumal Beach, Secrets Akumal Riviera Maya - Adults Only - All Inclusive provides an adjacent golf course, an attached winery, and a nightclub. Active travelers can enjoy archery, snorkeling, and volleyball at this property. Indulge in a hot stone massage, aromatherapy, and hydrotherapy at Secrets Spa, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. Fitness classes and yoga classes are offered at the gym; Secrets Akumal Riviera Maya - Adults Only - All Inclusive also has 2 poolside bars, a swim-up bar, and a beach bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a free daily manager's reception and a rooftop terrace.
  • You'll also find perks like:
    • 3 outdoor pools along with cabanas, sun loungers, and pool umbrellas
    • Free self parking and valet parking
    • Free bicycle rentals, 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
    • Beach umbrellas, wedding services, and luggage storage
    • Guest reviews give top marks for the beach locale, pool, and helpful staff
  • Room features
  • All 434 rooms have comforts such as private indoor hot tubs and 24-hour room service, as well as perks like premium bedding and pillow menus. Guest reviews highly rate the clean rooms at the property.
  • More amenities include:
    • Sofa beds and free rollaway/extra beds
    • Bathrooms with jetted tubs and rainfall showers
    • 42-inch flat-screen TVs with premium channels
    • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

  • All-inclusive room rates at Secrets Akumal Riviera Maya - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All meals, snacks, and beverages included
    • 24-hour room service

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 7 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Himitsu
  • Market Cafe
  • Oceana
  • Portofino

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 hot tubs
  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Nightclub
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Winery
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the bay
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 11 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Secrets Akumal Riviera Maya - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

As of Aug 3, 2026, prices found for a 1-night stay for 2 adults at Secrets Akumal Riviera Maya - Adults Only - All Inclusive on Aug 9, 2026 start from ₩568,551, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Akumal Riviera Maya - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Check-out is at noon.

Does Secrets Akumal Riviera Maya - Adults Only - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Secrets Akumal Riviera Maya - Adults Only - All Inclusive located?

Situated on the waterfront, this luxury property is 6.6 mi (10.6 km) from Xel-Há Park and 8.4 mi (13.5 km) from Dos Ojos Cenote. Tulum Mayan Ruins and Xcaret Eco Theme Park are also within 20 mi (32 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Secrets Akumal Riviera Maya - Adults Only - All Inclusive Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 848 out of 1009 reviews
Rating 8 - Good. 103 out of 1009 reviews
Rating 6 - Okay. 32 out of 1009 reviews
Rating 4 - Poor. 8 out of 1009 reviews
Rating 2 - Terrible. 18 out of 1009 reviews

Reviews

Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This visit lived up to the top all inclusive resort in the world. The staff was incredible and the restaurants were 5 star dining. Definitely set the bar for resorts moving forward. Highly highly recommend Secrets
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the resort staff and great amenities.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Jennifer Adkins

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to go and relax!! Loved the entertainment as well! Beautiful pools, great food and awesome staff. The beaches would have been great but unfortunately the seaweed was terrible when we were there :( We would definitely go back!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and great service. We will be back for sure. Best all inclusive I have visited.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start?? Great location, great facilities , great excellent staff, fantastic food, entertainment all day every day and a holiday of a lifetime
Stayed 10 nights in Jul 2026
Verified review

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay at this resort again, The staff members were kind, helpful and attentive to our needs. The property has a lot of amenities and daily activities that was we enjoyed. It was a very memorable vacation for my wife and I, So I would recommend this place to anyone looking to travel anytime soon.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Michael Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was excellent. Property kept clean at all times. Very attentive helpful staff. I would recommend this place to anyone!
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Michael David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Secrets Akumal, have been three years in a row and the resort is incredible - from the rooms, to the employees, to the beach and water. Restaurant options are numerous and food is comparable to other high-end resorts. The people there are wonderful, and the option of having the quiet pool is what helped sell us the first time we picked Akumal and one of the things that keep us coming back.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets was clean, staff were very helpful and friendly, the pools were beautiful and there was always entertainment happening. The quiet pool was calm and relaxing if you wanted a more serene setting. The food was great and we never had to wait long at the restaurants. And if you are looking for a a late night the DJ in the lounge was so much fun! Great place for couples to relax and reconnect.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was Amazing !! Food was Amazing !! Staff was second to None!!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, people were very kind and the service is the best!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Chevalier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg!!! I had an absolute amazing time!! Annie served me in my building. The food was great! The activities were fun and active. I am so blessed to have experience this because this was we work hard and reward yourself for! Again, absolutely amazing! I can’t wait to go back!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Nelaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing!! I had such a good experience for our honeymoon. Everything felt extremely safe. They respected our privacy. The food was amazing and the resort was absolutely beautiful.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities
Property has lush green grounds, lots of trees and could be difficult to find your way around. The beach was not good, lots a of saggaman so it made it dificult to go in water. Staff was very friendly. Restaurants choices we good as well. Not the best ocean view from the room balcony. Septic/Sewer smell was very strong on the property grounds.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel often to Mexico and I will say this was one of our favorite resorts. The grounds are beautiful, the staff is top notch and the location is perfect. We snorkeled everyday right out front of the hotel and saw so much wildlife. We watched a mother sea turtle lay her eggs on the beach at night and we snorkeled with so many sea turtles. José Mejía the Concierge in Building 4 went above and beyond for us. My bathing suit top blew away from laying out on our patio drying and he went and talked to everyone to find it. The only hiccup was the sargassum sea weed that is floating in during this time on the beach but the staff worked around the clock to get it cleaned up. We will absolutely be back!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from check-in to check-out was excellent. We could not have asked for a better experience. Francisco at check-in was great, as was Juan at check-out. Efrain with VIP services was helpful and made our stay better. Alexandria was our concierge and she made sure we had everything we needed, from room maintenance to making reservations for dinner at the Japanese hibachi experience. Luisa from the Spa made reservations for us for some relaxing massages, and Carmen and Luz were excellent at those massages. Food was 10/10. Everything we got to eat, and the restaurants we got to try were delicious. The entire staff was so pleasant and made sure our stay was going well. I could not speak more highly of the entire staff and time we were there.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Eduarda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for 6 days and had an amazing experience! The staff is wonderful!!! I really enjoyed the activities at the activities pool. I stayed in a first level room with the swim up pool, which was wonderful. I was in a preferred room which included room service and had a concierge on site. The resort itself is beautiful, about 1.5 hours away from Cancun airport. I personally did not love the food for dinner at the restaurants, which I kind of expected from an all-inclusive. The breakfast buffet was delicious with many options. They do have daily events at the resort which included food options, such as burgers, quesadillas, etc. made fresh on the grill outside, those options were great. Overall, I would recommend this resort, very beautiful with wonderful staff.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

William Earl

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! The room was very nice, and the staff was the best.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, attentive staff, lot of fun. Thank you all!
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Macario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining options are excellent, the staff was friendly and helpful.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

sukhjit

Liked: Cleanliness, amenities, property conditions & facilities
The service was truly amazing.the grounds are lush and beautifully maintained.fantastic pool area. Great live music. Food was delicious with so many option to choose from. We lived our stay here.
Sitting area at the coffee shop
View from the room
Lush green walkway
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Staff was extremely friendly and accommodating. Preferred lounge was very nice.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Kaycee

Liked: Cleanliness, staff & service
Would highly recommend. We’ve stayed at many resorts in Mexico and this one exceeded our expectations. We wanted the higher end all inclusive feel but with more lush greenery. The staff was top notch and attentive to our every need - more than i was expecting but it was incredibly helpful. Every member of the staff would stop what they were doing to show us directions to a restaurant, give us tips on the area, etc. Every
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Staff! And everything!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Joe Ward

Liked: Cleanliness, amenities, property conditions & facilities
Loved the service staff, food, and beach area
Stayed 4 nights in Jul 2025