"The hotel is beautiful, with the character of the original features intact. Upon arrival the foyer/porter staff were exceptionally professional, friendly and intuitive. The updated rooms are gorgeous. Breakfast buffet was included with our stay, and was fantastic.
My only criticism is a big one. We came early to the hotel due to our early flight from Canada. We were told that check-in wasn't officially until 3 pm, there was a good possibility that we could get in early, possibly in the morning, we would just have to leave our email. My husband filled out the form, and somehow his email was copied incorrectly. We waited 6 1/2 hours. We checked with the incredibly busy staff 3 times during those hours, and we were told each time "it's not ready yet, we will email you."
Finally my husband asked for a manager, and when he checked into it, we were told the email was sent an hour and a half earlier...to the wrong email.
The staff is very young. Mistakes happen, I get it. But this was a huge mistake that could have been easily avoided. I would suggest a different system for this. And this is the sole reason I cannot give 5 stars."
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