“$500 hold explained at check-in—$19,000 USD showing as pending
At the front desk, I was told there would only be a $500 hold on my debit card. Instead, my bank account shows a pending transaction for $19,000 USD.
To be clear, the transaction is still pending, not a finalized charge. However, the difference between what I was told and what appears on my account is extremely concerning, especially because I used a debit card.
I expect management to explain this discrepancy and promptly correct...
“Overall, the stay met expectations but definitely did not exceed them.
Hotel: The kids enjoyed it — there are plenty of kid-friendly facilities: pools, a small water park, beach sand play, a kids club, night shows, and a play area in the restaurant. Staff service quality varied a lot — some were passionate, while others had a long face all day. I am usually fairly generous with gratuity, but not this time. The place looks pretty and has plenty of activities and photo spots, but if you look...
“The room was always very clean. The swim-up pool was beautiful. I would recommend this resort for honeymooners. Amber from Guest Services was awesome and Willmary from Room service made our stay exceptional.”