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웨스트 록스 호텔 여행 후기

3 out of 5
웨스트 록스 호텔
44-46 Grand Parade, Eastbourne, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 102개 이용 후기 중 46개" "
평점 8 - 좋아요. 102개 이용 후기 중 30개" "
평점 6 - 괜찮아요. 102개 이용 후기 중 12개" "
평점 4 - 별로예요. 102개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 102개 이용 후기 중 4개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Johan

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Hotel at the seafront within walking distance of shops, restaurants and the pier. A great base to explore Eastbourne and its surroundings. Rooms were a bit dusty in places, but nothing really worrisome.
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

Pia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
🙈
2024년 5월에 1박 숙박함
답변 제공: wrs 님, 2024년 5월 18일
Thank you for your review - with no comments we are unable to address any concerns you may have had or for future guests - you booked a rear view room on a very cheap rate so it would be interesting to know your concerns :)

10/10 - 훌륭해요

Miles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were super friendly and helpful.
2024년 4월에 2박 숙박함
답변 제공: wrs 님, 2024년 4월 9일
Thank you for your review, Miles. We appreciate your comments on our staff and we hope to see you again :)

4/10 - 별로예요

James

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: wrs 님, 2024년 4월 5일
Thank you for your review - it's a shame that considering we addressed your concerns whilst you were here.

10/10 - 훌륭해요

Bob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: wrs 님, 2024년 2월 17일
Thank you for your review. Great to see you had a good time with us and we hope to see you again soon :)

10/10 - 훌륭해요

Dawn

2024년 2월에 1박 숙박함
답변 제공: wrs 님, 2024년 2월 14일
Thank you for your review. We are glad you enjoyed your time with us and we hope to see you soon :)

10/10 - 훌륭해요

Daniel 님, St. Albans

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super helpful staff, very comfortable bed and great location
2024년 1월에 1박 숙박함
답변 제공: wrs 님, 2024년 2월 4일
Thank you for your review Daniel, glad you enjoyed your visit and the Wine Bar we found for you :)

8/10 - 좋아요

Clare

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff were very helpful and friendly.
2023년 12월에 1박 숙박함
답변 제공: wrs 님, 2024년 1월 27일
Hi Clare - thank you for your review and mentioning our staff - much appreciated :)

2/10 - 너무 별로예요

dawn

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Assistant Manager 님, 2023년 7월 11일
Dear Dawn As you are aware you didn't stay with us, we had to relocate your reservations to a close by hotel. Therefore your poor review came to a surprise to us, please contact us with more details of your stay. Hope next time you can enjoy your holiday with us.

8/10 - 좋아요

Scott

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Anne

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice clean good size room with side sea view. Really good value for money. Nice added extras like the bag of take away breakfasts that I wasn't expecting. Really friendly welcoming helpful staff. Great location.
답변 제공: the team at WRT 님, 2022년 11월 14일
Thank you for your review Anne we all appreciate it here

8/10 - 좋아요

T

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 10월 31일
Thank you for your review we appreciate the feedback :)

10/10 - 훌륭해요

Kimmy

2022년 10월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 10월 30일
Thank you for your review Kimmy the team here appreciate it and we hope to see you again soon :)

10/10 - 훌륭해요

Jonathan

2022년 10월에 1박 숙박함

8/10 - 좋아요

Paul

2022년 10월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 10월 15일
Thank you for your review Paul it is much appreciated by the team here

10/10 - 훌륭해요

Jack

2022년 9월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 9월 30일
Thank you for your review Jack - we are pleased that you enjoyed your stay with us and didn't find the parking to be an issue :)

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was amazing. Highly recommended.
2022년 9월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 9월 19일
Thank you for your review Scott it is much appreciated by the team here and we are glad you liked our service

10/10 - 훌륭해요

Claire

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay
Fabulous stay. Staff so helpful. Little extras like malteasers on bed at arrival and breakfast bag to go. View of the sea. Excellent location
2022년 9월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 9월 19일
Thank you for your review Claire it is much appreciated by the team here and glad you liked our extras :)

10/10 - 훌륭해요

S

2022년 9월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 9월 19일
Thank you for your review, it is much appreciated by the team and we hope to see you again soon

10/10 - 훌륭해요

Wayne

2022년 9월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 9월 15일
Thank you for your review Wayne the team really appreciate it :) We hope to see you again

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value for money
Booked a couple’s night away with the dog. The team were more than welcoming to us and even had treats for the dog left in the room. The view was amazing out of the bay window out onto the seafront and the room was nice and big. Great value for money for the trip and the breakfast bag was a bonus as it’s clear that they don’t serve a proper breakfast.
2022년 9월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 9월 5일
Thank you for your review. We are glad to see you had a good time along with your four legged friend :) and thank you for your comments regarding the team

10/10 - 훌륭해요

Don

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
Good stay. Very welcoming. Some lovely touches especially for the dogs.
2022년 9월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 9월 4일
Thank you for your review - we are glad yourselves and your 4 legged friends had a good time with us :)

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and pleasant
I booked a family stay (2 adults 1 teen) for the August bank hol. I was expecting a triple room but to my surprise it was a queen room and separate room with bunk bed which my daughter enjoyed. The bunk bed was a pain though as it creaked and squeaked at every turn - even a sneeze. The bathroom was clean, but dated. Tiny corner sink which made a mess when washing our face/brushing teeth. Mannerable staff at hotel, very welcoming and friendly.
2022년 8월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 9월 5일
Thank you for your review - we note your comments on the bunk beds, you will be pleased to know we are actually de commissioning them them this week so there will definitely be no more squeaks :)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend West Rocks Hotel!!
The service and attention to detail at West Rocks was second to none!! The location is fantastic as it’s on the sea front and all the staff are very helpful, friendly and welcoming. They have extra little gestures such as treats at reception, an individual continental breakfast bag and when they found out it was a special occasion, they had left a lovely surprise in my room!! The parking permit they give to guests is such a steal!! I was very happy with everything and would thoroughly recommend West Rocks and would happily stay there again!! Well done West Rocks Hotel!!
2022년 8월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 9월 2일
Thank you for your review - we like giving treats where we can and we are glad you enjoyed your stay with us and we look forward to seeing y0u again :)

4/10 - 별로예요

Peter j w

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Please look I different I Hotels
If I had more money I would of gone a stay somewhere else there is no facilities to get anything to eat my room was nothing like it was showed you on the pictures I’ve never been so disappointed in staying somewhere as I was staying in this hotel yes the staff which I say was okay there was not one room that you showed me on hotel Bookingcom that was in that hotel yeah only thing I can say about it was the bed was comfortable
2022년 8월에 3박 숙박함
답변 제공: the team at WRT 님, 2022년 8월 31일
Thank you for your review - we are of course disappointed that you were - we do clearly state that we do not provide food on site and the room pictures you book are 100% accurate to the actual room type

8/10 - 좋아요

Graham

2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Elizabeth

2022년 8월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 8월 20일
Thank you for your review Elizabeth - we appreciate it :)

10/10 - 훌륭해요

Cheuk Hin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
/
2022년 8월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 8월 15일
Thank you for your review and we are glad you liked us :)

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would definitely stay again
Excellent stay, very friendly staff, lovely big room in nice period property. Great size bathroom. Nice decor. Very Clean, Good breakfast. Would definitely stay again. Granddaughters first time in an hotel she loved it.
2022년 8월에 2박 숙박함
답변 제공: the team at WRT 님, 2022년 8월 13일
Thank you for your review Linda - glad your grand daughter loved it and we hope to see you again soon

8/10 - 좋아요

Arturo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 8월 8일
Thank you for your review Arturo much appreciated :)

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, rooms clean and comfortable
2022년 8월에 2박 숙박함
답변 제공: the team at WRT 님, 2022년 8월 5일
Thank you Stephen for your review and we hope to see you again soon

8/10 - 좋아요

Irene

연인과의 여행
좋아요: 청결 상태
A comfortable stay and very convenient. Appreciated the packed breakfast snack having been told the hotel didn't provide breakfast. Lovely view from room.
2022년 6월에 2박 숙박함
답변 제공: the team at WRT 님, 2022년 6월 28일
Thank you for your review and feedback - we appreciate it :)

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything fine. Ideal location for Deveonsire Park tennis, the seafront and restaurants. Would stay again
2022년 6월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 6월 27일
Thank you for your review Barry - the team much appreciate your feedback

10/10 - 훌륭해요

Jackie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay for a short break to watch the tennis at Eastbourne. Right on the seafront convenient for the shops and attractions of Eastbourne. Room only but the complementary continental breakfast was very welcome
2022년 6월에 2박 숙박함
답변 제공: the team at WRT 님, 2022년 6월 25일
Thank you for your review - glad you enjoyed stay in Eastbourne :)

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was my son who stayed at the property. Having had a difficult journey (M25 gridlocked), he was late and the hotel welcomed him and they looked after him throughout the stay. He enjoyed the experience.
2022년 6월에 2박 숙박함
답변 제공: the team at WRT 님, 2022년 6월 24일
Thank you for your review Michael the team at WRT appreciate it very much

8/10 - 좋아요

Gill

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
I'll be back!
The staff are extremely helpful, lots of little free extras, like snacks in reception. I have stayed before and will forgive the rather tired decor because they always treat me with the utmost welcome
2022년 6월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 6월 23일
Thank you for your review and your great comments regarding our service - room 119 is due a makeover soon :)

10/10 - 훌륭해요

Nick

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
For value couldn’t be better
Stayed for the tennis and we were pleasantly surprised. Very friendly check in, sea front location and a large room. It’s not 5 star and a bit faded but we’ll come again. Pick up complimentary breakfast hits the spot and across the road on the prom (hidden) is a coffee bar, as it’s part of the hotel it surprisingly not featured at check in.
2022년 6월에 2박 숙박함
답변 제공: the team at WRT 님, 2022년 6월 23일
Thank you for your great comments - the coffee bar isn't actually part of the hotel it is independent but does have the West Rocks name - we are glad you liked our extras and we hope to see you again

10/10 - 훌륭해요

Camilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: the team at WRT 님, 2022년 6월 21일
Thank you for your review and we hope to see you again soon :)

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An underrated experience
A typical Edwardian/Victorian Eastbourne front hotel combining the old with the new. I had a courteous welcome, the room was great with an excellent view. Everything was spick-and-span. I found myself stuck in Eastbourne overnight, the Hotels app gave me a special offer on this hotel. I was
2022년 6월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 6월 22일
Thank you for your review very much appreciated by the team

10/10 - 훌륭해요

Elena Georgiana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and quiet hotel
Room very clean and spacious, we had a good night sleep, comfortable beds and really quiet, very good location as well , friendly and welcoming staff
2022년 6월에 1박 숙박함
답변 제공: the team at WRT 님, 2022년 6월 16일
thank you very much for your review it is much appreciated :)

2/10 - 너무 별로예요

A J

2022년 2월에 1박 숙박함

8/10 - 좋아요

Gary

연인과의 여행
Room was clean , bed comfortable. No restaurant on the first night , no breakfast
2021년 10월에 2박 숙박함

8/10 - 좋아요

Mohammed

2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Darren

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2021년 9월에 1박 숙박함

4/10 - 별로예요

Richard

별로예요: 직원 및 서비스
Only one member of staff seen. Bar not open, lift out of service
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Ana Clara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing!!
Everything was amazing! Very clean & comfortable room and hotel.
2021년 8월에 2박 숙박함

4/10 - 별로예요

Kathryn

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함

4/10 - 별로예요

Chak Fan

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room photo shown when booking, is quite different from the reality. Don’t expect too much.
2021년 8월에 4박 숙박함

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
August bank holiday getaway
Excellent stay at WestRocks. Perfect location on the seafront, ideal suite for family (including dog) and super friendly hosts. Enjoyed the hotel’s cafe on the beach, plus nearby street of independent cafes and restaurants (Carlisle Road). Also, fun hiring kayaks - only a couple of minutes walk away. We all said we’d love to return.
2021년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
This has become one of my favourite hotels! The location is ideal for a short stay, the staff are very friendly and helpful. The recently updated interior designs are beautiful blends of classic and modern.
2021년 6월에 1박 숙박함