"I travel frequently and stay in hotels more than 60 nights per year. I am also a Platinum member with Marriott Bonvoy, so I am very familiar with hotel standards and customer service expectations. I chose this hotel only because I wanted a convenient option for my 82-year-old mother.
Unfortunately, this has been one of the worst hotel experiences I have ever had.
When we arrived, we discovered there were no elevators in the hotel. Despite explaining my mother’s age and physical condition, the staff initially refused to provide us with a room on the first floor. As a result, my mother had to climb stairs and was completely out of breath upon reaching the room. I consider this unacceptable and potentially dangerous for an elderly guest.
The hotel itself is far below the standards that should reasonably be expected for the price charged. While the room was minimally clean, the property is extremely outdated and poorly equipped. Among the issues we encountered:
Air conditioning blowing directly onto the beds and guests’ faces and stopped working completely. The night was suffocating because opening the windows is not an option. - directly on boulevard.
No USB charging ports
Only one chair despite the room having two beds
Paper cups instead of proper glassware
Strong unpleasant odor throughout the hotel
General condition and presentation far below acceptable standards"
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