Find hotels near Elm Bank Reservation, Boston from ₩148,863

"We booked the hotel through Expedia planning my daughter birthday. We were coming from out of state. We wanted to stay close to Briantree shopping mall and we planned it accordingly to the availability of a swimming pool, considering we had other hotels reserved, but this was the closest. I even call the front dest two days prior to our check in date asking if the pool was available. Someone at the front desk told me it was but the hot tub wasn't working. When we arrived i had ask if the pool was open. Unfortunately it wasn't and we had our friends already checked in and couldn't leave them for another hotel. During our stay, at 2am we encountered a mouse in a room. So we had to pack and move our belongings to a different room. Definitely wouldn't not recommend this hotel. Considering we even paid more compared the other hotel.we had reserved with a working pool. I tried to speak to a manager but he was not available and told him to contact me. I felt that wouldn't resolve my issue anyway. I expected better with the Hilton brand ! Now I know otherwise."

"The hotel and staff was amazing! Unfortunately Our tv and hotel phone was not working, We had called to see if they can fix it. But nobody came to our room! We also had tried to call room service but our food never came. "

"Good "

"In the midst of the crisis, the stay here has made everything much better and easier. Thank you"

"Pool was out of service but we were not informed of that ahead of time "

"The double room with full kitchen was large and very clean, beds comfortable and area quiet "

"Room was very clean and the beds were very comfortable!"

"This was the worst Hampton Inn I have ever stayed at. We arrived, and no one was at the front desk. We called and called, and had to wait quite awhile (close to 10 minutes) before staff showed up to check us in. After we were checked in and got to our Room, it appeared to not have been cleaned recently. Dust was on the clock, lights, bed frame, etc. A hair was in my bed, and on the bathroom sink. A light bulb was out on the sconce, and the alarm clock wasn't updated to daylight savings time. And the breakfast wasn't good either. Bananas were sliced and out with the other fruit. Turned brown and attracted flies. The flavors for the waffles were strange and unappealing, And the person who was cleaning and setting out the food, appeared to not have showered recently and smelled badly. All in all - not a great stay. "

"Clean rooms, friendly staff, fresh complimentary breakfast. Nice location "