“My initial lower review was based on initial impression of the room and room only. The staff could not have been any better or more attentive. Some of the absolute best customer service I’ve ever experienced. Especially from Alice, Isabella, and Leonardo.
I responded to email from Expedia about first impressions. The management staff at Casa du Lac reached out to me for feedback. I met with Guest Experience Manager Alice to explain. She was extremely receptive to my issues with the room and...
“The location couldn’t have been better. Literally 5 minute walk to everything. The apartment was beautiful and very clean. The only reason I did not give perfect score was the AC was not that great. Especially in the master bedroom we were very uncomfortable all night with the AC set at the lowest. Also, it wasn’t an issue for me, but several in the family were not thrilled about all of the stairs to get up to the unit.”
“Spacious apartment at the top of one of the beautiful winding pathways from the main boat terminal . Location couldn’t be better. French press and another coffee machine for use. In-room Washing machine for your dirty clothes and a big balcony to dry them like the locals. Staff is super helpful, you can reach them after hours on WhatsApp and they respond quickly. Highly recommend for a family of 3”
“I loved this hotel!
The hotel is really well maintained, very Italian style.
Nicola at the reception was amazing! Super helpful with some requests that we had and also giving us information about the area.
The restaurant is amazing! The food is great and the views are gorgeous.
I’ll definitely recommend this place!”
“Staff is very friendly and helpful! Breakfast was good and rooms clean. The location is very close to a secondary ferry that doesn’t have an extensive schedule as the main ferry’s. It’s about a 20-25 walk into Bellagio or quick ride on ferry . It is a nice stay away from busy Bellagio .”
“ 벨라지오에 있는 너무나 아늑하고 멋진 곳이에요 진정한 힐링 그이상이었어요 페리에서 내려 좀 올라가야 하는게 힘들었지만 뷰는 말할 필요도 없이 환상적이고 룸컨디션도 최고였어요 직원들 너무나 친절하고 스파시설도 잘 되어있어요 가격 말고는 단점 찾기 힘든 곳이에요 꼬모에 다시 간다면 재숙박할 의사 있습니다”
“Wonderful stay very good value for money amazing service with great staff! An easy and very enjoyable walk to bellagio port but just outside the hustle and bustle! Highly recommended!”
“Very cute apartment in the center of Bellagio with many amenities and central location, but bed mattress was too soft and uncomfortable, gave us backaches just after a few hours. Also because it is in the center of town, you can hear people on the street talking constantly until late at night. If you even open the window you'll see all of the people right below you.”
“The staff was extremely helpful and the location was an easy walk to the ferries and Villa Montasero and Cipressi. The town is small and most things close around 10 p.m.”