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"The room was clean and spacious. The bed was too soft for my liking and I found it uncomfortable. Other than that, it was a nice room. The hotel is a little run down in places but it has a relaxed atmosphere and never felt busy. The staff were friendly. Breakfast was tasty and there was a great selection of food. We did have to wait for food to be replenished which was a bit disappointing."

"Lovely room. Great breakfast. Lovely staff. Downsides were the toilet in the room is separate to bathroom and quite claustrophobic. There’s not much room. And secondly there’s no flexibility regarding using the swimming pool which is why I booked the hotel. Most hotels if they have restrictions on only so many allowed in the pool at one time, having a booking rota so you can pick a convenient time but there aren’t this flexible and you can only use it once checked in or before checking out. So we never got to use the pool at all. We had breakfast quite late so no time for using pool before checkout. They should have a better system "

"The bar staff need some serious training, terrible service on Saturday evening , staff looked like university students clueless and zero customer service The room was ok, lots of fluff and dust under the bed, no I didn't deliberately check, I dropped something and saw it, the shower cubicle needs a good scrub too! And no fridge in the room!"

"I have stayed at this hotel three times and never been disappointed. Central to everything."

"Lovely room and good clean areas all across the hotel. Nice spa facilities which were included in stay."

"The hotel is lovely. The staff can’t do enough and are always busy working, it’s clean and well kept. There was a little welcome pack for my son with snacks, games and toiletries in a really cute little bag. Really enjoyed the stay."

"The manager was so helpful regarding an earlier check in …nothing was too much trouble.. very kind and felt he had a great customer care attitude.howeverI did feel that his colleague called liz was very rude towards him ..no engagement towards us or another couple she was rolling her eyes and had no interest ..one man show well done very appreciative for his help.room lovely great location"

"Fabulous stay at the Crown and the dinner in the restaurant was great. Staff very helpful and great bedroom with a very comfy bed !! My only disappointment was the breakfast choice which was pretty poor. If you are vegetarian there is limited choice with no option to order anything else off a menu. Limited fruit, cheeses and no salad available. Very disappointed and didn’t eat here on our last morning. I would visit again as everything else was great !"

"We had booked two overnight stays at the start and end of a cruise. While on bith occasions we arrived at the hotel well ahead of normal check-in time, we only had to wait a short time until our room was available. This was very good as it was tiring after a long journey. The hotel is convenient for cruising from Southampton as it is only a short distance to the ferry terminal, but the hotel provided a complimentary transfer on the embarkation day. However, it at £229 for an overnight stay it is not cheap with breakfast additional. WE didn't have dinner at the hotel, so can't comment, but did have drinks in the bar on our second stay. Not cheap there either, but staff helpful and friendly."