The Lodge at Emerald Lake is a beautiful property. We loved the lake view and the cottages. However, we were surprised at how inconsistent the service was at the lodge. We arrived in the rain and had no help with our bags to our room. We were more than capable, but the person who checked us in could not give us adequate directions to our cabin. The cabin was spotless inside, but the entry was covered in cobwebs. The service in the restaurants was also inconsistent. One server checked on us multiple times, and another refused to fill our water bottles. We liked the property, but for a nicer, luxury property the service was not what we expected.