โThe rooms here are lovely and well kept! Staff were very friendly and helpful. Only downside is that the restaurant is pretty bad... poor service and food that is reheated from a freezer to just about warm with watered down ketchup. Definitely need to go further afield for good food as the other local options also aren't great in the evenings. I also recommend that you get lots of water at the supermarket because they provide two water bottles which dont last very long. โ
โEveryone from Fredna to the beach staff made our stay marvelous. Everyone was so polite and welcoming. The room was clean and very detail oriented. They made me and my girlfriend feel like we were family. Definitely highly recommend and will be coming back โ
โI did not even stay at this property. Even though listing was up on expedia, as soon as I booked, the hotel sent me a message saying it is not available. I've asked for help to cancel to get my money back, they told me to contact Expedia. Fair enough, I've contacted expedia explained the situation. Expedia said they could not contact the hotel and did not refund my money. A service I didn't even use!! Hotel didn't move a finger to help. On top of that , the daily rate presented is misleading ,...
โThe staff deserve 10 stars!! Theyโre customer service was phenomenal during checkin, being greeted with a smile anytime we made contact with them, was very knowledgeable, and assisted us with all questions we had. I will stay at Zenza every time I visit bc of their customer service especially Mario! The hotel is really clean, super quiet and has restaurants that are affordable. Take my word and thank me later. โ
โRockhouse is definitely an amazing property to stay at in Turks and Caicos. The rooms are beautiful, the dining options and food are great and the customer service is top tier! It's a nice getaway spot.โ
โIt was very well kept, the rooms were very clean, the staff very attentive.. What I would say even though the pool is open 24hrs it needs more lights.. but overall great stay.. and I would also like to mention Daniel was great in making accommodations to and from the beach.. overall thanks for welcoming us it was a pleasure ๐ โ
โSolo bday trip and Mustafa along with the other staff were welcoming and very pleasant. Food was great, drinks on point, sister property Blue Haven had amazing aesthetics just beautiful and there infinity pool OMG. Iโll definitely be returning soon!!! โ
โWanted to book somewhere with enough onsite dining and amenities to feel no need to leave the beat beach in the Caribbean, and this was provided. โ
โThe resort was beautiful! Our room was just like the pictures on their website. The onsite restaurants had a nice variety of food options available and the food was great too!โ
