โThis was one of the best hotel stays I have had in a very long time. The service we received was very personal and the gentleman, at the front desk, when we checked late, in the evening was accommodating and personable. The 4th floor room #424 was clean, and had sufficient towels, soap, etc. for 3 persons. TV and other things in the room were all functional. The room was temperate. The best of all was the continental breakfast. Old fashioned buscuits and gravy, fluffy eggs, sausages, and...
โThis was a surprise gem for Sandwich! Beautiful establishment and helpful, friendly staff. Bed was a little firm for my taste, but I slept well in spite of it! It was clean and comfortable. Breakfast was simple but they seemed to be having an issue with the AC. Overall a very nice stay!โ
"DO NOT GO HERE. This place is infected with cockroaches. You will experience cockroaches in your bed when you wake up, crawling on you in your sleep. I went here to have some rest from exhausting work, and found a cockroach on the desk. I called the front desk and they said pest control is not available at 11PM, rooms are fully booked, and they do not have authority to give me a refund or any compensation. I tried to cope with the cockroach which I haven't found, and went to sleep at 1:30AM without getting into the sheets, which I could not trust anymore at that moment and didn't even turn off the lights. At 4:00AM, I felt something weird and woke up to see the cockroach on my bed. I immediately packed everything up and escaped from that room and went to the lobby only to hear that they don't have authority again. The manager, Gabe spoke to me on phone after 2 phone calls and I am still waiting for him to send me an e-mail about the compensation the hotel will give me. This was totally unacceptable, and i do not understand that it is taking this long for them to give a response for such a terrible experience. I need at least a full refund on this."
