"I was in Franklin for just one evening and had booked at the Franklin Terrace Bed and Breakfast. I had not noticed that I was not on the first floor and since I have issues with stairs I mentioned this to Paul. There weren't any rooms on the first floor so he offered to give me a refund if I wanted to go somewhere else. I decided it would be ok for one night if I just used my backpack and left my suitcase in the car but Paul figured out a solution in a larger cottage room that I could use and not have any stairs and he didn't charge me for the extra cost. There were a lot of things going on at the place when I arrived, the AC was being fixed, a window had been broken in one of the rooms and Paul was dealing with that besides finding me the perfect room. Breakfast was delicious and during that time Paul told us about the history of this B&B. Paul definitely made the stay welcoming and made sure I had everything I needed."