Frederick County Vacations & Trips from ₩1,284,518

Loved the atmosphere! Hotel has great bars and is in a convenient location.

Hotel was conveniently located. We stayed 4 nights. The service elevator was the only working elevator and we had to obtain assistance from the staff to get to our floor every day we were there. The person who checked us in said we would get one night parking free for the inconvenience; however, we were charged for all 4 days of parking. When I inquired about it, the person at the desk said there were no notes regarding the credit. Therefore, we did not receive what was promised.

Hotel is nice and very close to the inner harbor. Parking is expensive so you can valet with in and out privileges or park in a lot overnight for a little less. Area around the hotel is not great

Front main door blocked off, couldn’t figure out how to enter hotel during front door reconstruction, but staff finally helped

This hotel has the potential to be a true 5-star property. The experience was pleasant overall, but there are a few areas that could be improved. The main issue lies with the attitude of some of the female front desk staff, whose approach came across as less than welcoming. In contrast, the male staff members were consistently helpful and demonstrated a genuine willingness to assist. With some attention to customer service training and consistency at the front desk, this hotel could easily rise to a top-tier level.