기센이(GYI) 에서 가까운 호텔 ₩28,861~

“Bad hotel. No good communication hotel.”

“I informed you that they declined my check in and i am waiting for my refund. ”

“The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!”

“Very friendly and helpful staff. The guest house is nicely situated. ”

“Wonderful place! Would recommend to others”

“Perfect location.”

“Total Disaster When we arrived after a 4 hour drive, they pretended to to be aware of our booking. There was a wedding going on and I believe that was the reason why they kicked out all "ordinary" bookings. The staff was extremely unfriendly and rude. They said this is not their problem and kicked us out, not even thinking about apologizing or even offer to help us finding alternative accommodation.... Unfortunately, based on this experience, I can only advise everybody to avoid this...

“The property was not as advertised. The place appears a bit run-down and the rooms we stayed in had stained and partially broken toilet seats. We had to urgently make arrangements to secure alternative accommodation for our elderly mothers, which was extremely inconvenient. The hotel employee who was on duty was however very helpful and understanding, which we appreciated very well. He also contacted the hotel manager who was equally understanding and promised to process a refund for the room...

“Le staff n'était pas d'une grande aide. Le petit-déjeuner n'était pas compris pour les 2 personnes de la chambre et la qualité laissait à désirer. Impossible de manger dans le jardin avec tous les animaux. Pas de vue sur le lac comme cela semble être indiqué. Je recommanderais uniquement cet endroit si vous souhaitez juste un endroit pour dormir, sans plus.”

“Nice view, friendly staff! Because of a little mistake the manager invited me for a soup and a dessert for free!”