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Wish Serrano Resort

5.0 star property
Travelers find rejuvenation at the spa or challenge family members to basketball at this resort where both relaxation and fun await guests.

Choose dates to view prices

At Wish Serrano Resort in Gramado Centro, enjoy family-friendly luxury with entertainment. Pocahy Zen Spa offers body scrubs, and activities include archery and volleyball. Four restaurants serve breakfast buffets and BBQ. The property features live shows and free WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
The current price is ₩113,331
₩128,406 total
includes taxes & fees
Aug 11 - Aug 12

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Premier Room, Balcony

A hotel room with a large bed, a television, a desk, and a chair.

Premier Room, Balcony

8.6 out of 10
Excellent
(16 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite

A compact, well-lit room with a kitchenette, a sofa, and a dining area.

Junior Suite

9.4 out of 10
Exceptional
(8 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Room, Annex Building

A hotel room with a bed, bedside table, TV, and a small dining area with a table and chairs.

Standard Room, Annex Building

9.0 out of 10
Wonderful
(40 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Room

A hotel room with a bed, a desk, a chair, a sofa, a mirror, and a wardrobe.

Room

  • Sleeps 4
  • Free WiFi

Room

  • Sleeps 2
  • Free WiFi

Room

  • Sleeps 4
  • Free WiFi

View all photos for Junior Suite, Balcony

A bedroom with a large bed, a glass table, and a view of the outdoors.

Junior Suite, Balcony

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Executive Suite

A hotel room with a large bed, a sofa, a TV, and a desk.

Executive Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premiere

A hotel room with a bed, a television, a desk, and a chair.

Premiere

9.0 out of 10
Wonderful
(14 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi
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About the neighborhood

Located in Gramado Centro, a neighborhood in Gramado, Wish Serrano Resort is in the entertainment district and on a lake. Korvatunturi Theater and Etnias Square are cultural highlights, and travelers looking to shop may want to visit Gramado Covered Street and Gramado Central Avenue. Traveling with kids? Consider Gramado Tennis Club and Mirante do Belvedere. Take an opportunity to explore the area for water adventures such as rafting. Visit our Gramado travel guide
Map
Av das Hortensias, 1480, Gramado, RS, 95.670-138

What's nearby

  • A fountain in front of a historic building with a sign reading "Fonte do Amor Eterno".
    Gramado Central Avenue
    1 min walk - 0.2 km
  • A church with a tall steeple and a clock, surrounded by modern buildings and well-maintained gardens.
    Sao Pedro Church
    4 min walk - 0.4 km
  • An indoor market with a glass ceiling, stalls on both sides, and a central walkway.
    Gramado Covered Street
    6 min walk - 0.5 km
  • Rua Torta
    1 min walk - 0.1 km
  • Etnias Square
    3 min walk - 0.3 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    84 min drive

Restaurants

  • Cantina Pastasciutta
    4 min walk
  • Hard Rock Cafe Gramado
    4 min walk
  • Felsen Cervejaria
    3 min walk
  • Tea Shop
    4 min walk
  • Quiero Cafe
    3 min walk

About this property

Wish Serrano Resort

  • Luxury family-friendly hotel by the lake
  • Close to Gramado Covered Street, Wish Serrano Resort provides a free breakfast buffet, a poolside bar, and concerts and live shows. Indulge in a body treatment, a body scrub, and a manicure/pedicure at Pocahy Zen Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and barbecue. Enjoy the gym, as well as activities like archery, volleyball, and basketball. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool and an outdoor pool, along with sun loungers
    • An outdoor tennis court, valet parking (surcharge), and supervised childcare (surcharge)
    • A front-desk safe, an elevator, and tour/ticket assistance
    • A banquet hall, luggage storage, and free newspapers
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 258 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like free WiFi and air conditioning.
  • Other amenities include:
    • Free toiletries and hair dryers
    • 32-inch LCD TVs with cable channels
    • Wardrobes/closets, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (BRL 50 per day)

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Forneria di Como
  • Garda
  • Maggiore Lounge e Bar
  • The Grill

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11,119 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 135.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: BRL 50.00 per day
  • Pet fee: BRL 135.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Wish Serrano Resort have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Wish Serrano Resort?

As of Aug 10, 2026, prices found for a 1-night stay for 2 adults at Wish Serrano Resort on Aug 11, 2026 start from ₩113,331, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Wish Serrano Resort pet-friendly?

Yes, Wish Serrano Resort allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of BRL 135.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for BRL 50.00 per day.

What time is check-in at Wish Serrano Resort?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Wish Serrano Resort?

Check-out is at noon.

Where is Wish Serrano Resort located?

This family-friendly Gramado hotel is located on a lake, within a 10-minute walk of Rua Torta and Gramado Covered Street. Gramado Tennis Club and Gramado Central Avenue are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Wish Serrano Resort Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 689 out of 1014 reviews
Rating 8 - Good. 212 out of 1014 reviews
Rating 6 - Okay. 60 out of 1014 reviews
Rating 4 - Poor. 34 out of 1014 reviews
Rating 2 - Terrible. 19 out of 1014 reviews

Reviews

Verified review

8/10 Good

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Denize

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment! Staff very friendly and helpful! Everything was great!
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Leonardo

Liked: Cleanliness, amenities, property conditions & facilities
Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Lourdes C R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exccellent hotel. We loved
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Cesar Renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast, staff very friendly, very well located, perfect spot in Gramado. Recommend it.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

CARLOS A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 4 nights in Sep 2025
Verified review

6/10 Okay

Leonardo

Liked: Cleanliness, staff & service, amenities
ok
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Rosa Meire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 6 nights in Jul 2024
Verified review

4/10 Poor

Gabby

Liked: Amenities
From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

sharmila

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
Stayed 5 nights in Mar 2025
Verified review

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel antigo mas muito bonito, café fa manha com bastante opção. Quartos com acustica muito ruim, dava para ouvir todo barulho dos outros quartos e dos corredores.
Stayed 1 night in May 2026
Verified review

8/10 Good

Vilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamento muito caro para ter o carro ao tempo!
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Thalis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No local a estrutura e os funcionários foram bons (apesar de não ter roupão no quarto, o que foi ruim tendo em vista que tivemos que ir de roupa para a piscina aquecida, e retornar ao quarto de roupa por cima da roupa de banho molhada)! Fomos comemorar aniversario de casamento e tentei solicitar serviço de quarto especial para a chegada e não consegui, ninguém respondeu ou atendeu o pedido. Foi um pouco decepcionante pois se acompanhar pela rede social, fazem isso para a maioria dos hospedes, mas talvez somente para quem reserve diretamente com eles!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

JULIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cafe da manhã maravilhoso, hotel com muitas opcoes de lazer e atendimento perfeito.. unica coisa a pontuar, dos quartos é possivel ouvir todo barulho do corredor e isso incomoda um pouco mas nada que nao faça a estadia ser maravilhosa
Stayed 2 nights in May 2026
Verified review

8/10 Good

Maria C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camareira Lira excelente, quarto ótimo, café da manhã a desejar, academia boa, instalações antigas requerem reparos e manutenção
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Marcelo Leal

Liked: Cleanliness, staff & service, property conditions & facilities
O café excelente! Equipe atenciosa. Lugar maravilhoso.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnífico café da manhã . equipe bem treinada.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom parabéns pelo atendimento e pela equipe de funcionários
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Achei sensacional, desde o atendimento a estrutura do resort. Localidade perfeita. E gostei bastante da piscina, que não era tão rasa.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Acomodações e limpeza pontos fortes, mas a cobrança de estacionamento para hóspedes é desnecessária!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

DAYSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto amplo, cama confortável, roupa de cama de excelente qualidade, funcionários simpáticos e funcionais .
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bem localizado, equipe de funcionarios prestativos, café da manhã excelente, várias opções de lazer no estabelecimentos.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Adagir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfeito. Muito bom. Café da manhã espetacular. Tudo ótimo! Atenciosos.
Stayed 1 night in Apr 2026