There were minor repairs needing done within the room we stayed. Towel racks were falling off the wall/cabinets as well as toilet paper roll holder. Towels were not provided one of the 4 days we stayed and we had to go down to the front desk to acquire them. Breakfast items were cold and not stocked properly for the amount of guests that were there. Staff was friendly.
Suites were great and had everything you need with the kitchen. Continental breakfast was great too! Definitely will stay there again when I go back to Michigan.
Disappointed with our bathroom being dirty specifically in the shower . Requested a partial refund by the time it was noticed it was later. Hotel refused along with Expedia. Hotel itself is nice. Upsetting the room was just not cleaned properly. A disgusting amount of hair on the walls in the shower.
Serious mechanical issues at the property. Air-conditioning never worked correctly. They had a maintenance man called and worked better after the repair but still issues.
The deadbolts lock themselves at times when exiting room and the front desk had to use coat hangers to get back into room for us and other guests.
My only grievance the whole week I stayed there was that there was a mixup with when I wanted to have the suite cleaned. I did get it all cleared up so everything went smoothly after that! Iโd definitely stay there again.
The rooms are clean and spacious. I love that the tvs have streaming apps. The walls are a bit thin which was okay but there was a person crying that I could hear when I went to bed. The pool and hot tub is small but the kids enjoyed it. Overall great place and Mike the manager and the rest of his staff were accommodating towards my family size. Will definitely return.
Visited the pool around 8:30 the evening we checked in and it was absolutely out of control in there, way too many young ones without supervision, running and diving! The hot tub exceeded capacity and there were no towels. We went back the following morning and there were wet towels on the floor, hair ties, fake eyelashes the pool water was cloudy and the hot tub water was cold and the foam floating on top of the water was disgustingly dirty. Not appealing at all and very unsanitary