โI stayed for a night before heading to Vieques. The location was excellent, and I had a real blast at the waterpark that I didn't expect. I had requested an electric kettle and a microwave, and they promptly provided them. All the staff were kind, but I wish the front desk staffs could be a bit friendlier. Besides that slight letdown, I'd love to visit again."โ
โI was impressed by the room, which had a small but well-equipped kitchenette, surpassing the usual hotel amenities with multiple appliances such as a microwave, coffee machine, and various dishware. Another delightful surprise was the availability of a washer and dryer right outside each room, a rarity compared to other hotels in Puerto Rico where their absence had been inconvenient for my family. Despite our late arrival and early departure the next morning, we couldn't fully enjoy the pool and...
โAmazing location staff looks like family wish I didnโt have to leave. Iโve had to go back to work so I could come back and come here since 2008.โ
โI had some issues with my first room, but I was able to talk to the house keeping supervisor and she was able to accommodate us ina wonderful room so god bless her very professional and knowledgeable, but the front desk staff no hospitality training, unprofessional at one point around 8 pm i call the front desk and no one answered the phone today i tried to make a review and the young lady in the front desk don't know how to answer the phone and refuse to identify her self and kept me on...
โItโs a great place for the entire family, friendly staff and good food, only problem the building itโs built multi leveled with no elevators, however we got helped to bring everything upstairs, excellent service and amenities inside property.โ
