Guilin Park Tours

Check in was terrible. They need a crash course on customer service! After a request for early check in after a 14hr flight we were kept waiting in reception for 5hrs! We got given a bowl of fruit as a ‘bribe’ to change this review! Reception was very immature and inexperienced. I had to phone my bank and they sent me to the Marriott next door! They were not very fluent in English. They also had a robot which no one knew how to use to bring up our deliveries! Rooms were very dated and old fashioned. No lighting near bath, very dingy. No soundproofing in rooms, We got some packages delivered which were kept unsafe in the laundry room basically a free for all as just all thrown for anyone to take. Not impressed. This hotel would do better if they looked at other hotels as an example of customer service or even having a multi lingual concierge. Definitely needs updating to modern fittings and standards Cleaners were great and the washing machine in our room was helpful as we were there for a long time. Only great thing was the location. Could not fault the location as you could get cheap DiDis everywhere. Had a Family Mart within walking distance which was also very useful. There are lots of hotels nearby which are in a similar price bracket. Unless they learnt from feedback I would not be coming back here in a hurry.

Absolutely loved this stay. Just a 10-minute walk to the Bund, with charming old houses along the way. The room was spotless, the bed super comfortable, and I slept like a baby. Great water pressure in the shower. The laundry room on the 4th floor was a huge plus—wash and dry in one go. Nice gym for a quick morning workout, and the rooftop terrace has an amazing view of Lujiazui at night. Front desk staff were friendly, efficient, and even recommended some great local Shanghainese restaurants. Would definitely stay again.

Terrible clean and poor maintenance of equipments, very friendly staff