Gulf Coast of Mexico, Mexico and Central America hotel rooms at the Banyan Tree

"Pros: trees, animals, pools, staff, large property, lobby décor, direct access to Xcaret park (great perk!), large dining buffet areas, drinks, family friendliness, room size Cons: salesy concierges in the buildings is annoying, food is "ok" but not great, room bathrooms could use some TLC/improvements, power was out for 1-2 hours at a time, hot water was out for a while too. Overall: I'd say it's a good value for the money spent! Kids loved it! Having the room that included unlimited Xcaret access was a bonus, as we went there 4 days on that alone."

"Best all adult, all inclusive resort I have ever been to. The food is really good. The staff is excellent. I will definitely be going back! Thanks Humberto! He was out personal butler because we had a serenity room."

"Purchased platinum bands staying it would include better alcohol, there was no difference. We were charged at dinner for the better alcohol. Only plus out of it was the room service. The resort overall was great though. I’d go back. "

"Clean, a lot of food option, kids friendly, easy to get around, everything is close distance"

"Everything was wonderful, food, entertainment, and staff was amazing very friendly and service was fantastic. 2nd time staying at this hotel and planning on coming back."

"I liked the hotel , it was big and nice . It had a lot of dinning options, food was great , a lot of activities . But I will have to make a suggestion, the hotel needs some improvements in maintenance, and cleaning, specially the hallways, and some other areas in general like exterior walls , things like that. Otherwise it was a great vacation. "

"I enjoyed my stay at excellence. The rooms and property were clean and well maintained. The staff was wonderful. They were very accommodating to my gluten free diet and the food was actually very tasty. Drinks were good- bartenders were great. The shows were awesome- we saw pure energy perform and also the live saxophone. Everyone was helpful and kind. The beach was cleaned up nice with chairs available. We did an excursion to the island which was fun. I have nothing but good things to say about my stay. There were many others we met who had been there multiple times and now i can see why. I would return again. Things worth mentioning- there was good bathroom access in many places if your room is too far. The food had such good flavor in most restaurants ( i didn't try them all) i didn't find the service to be as good at the fancier ones, the service was more attentive and friendlier at the more casual spots. With food sensitivities- eating out can be stressful but this wasn’- foods clearly labeled that i could eat and the servers doubled checked everything. They went out of their way to make me gluten free pancakes for breakfast. towels were available at the beach and pool spots. Lots of little things and activities to do throughout the day. Room service 24/7. In room fridge with drinks. It’s a good drive from the airport, like 25 min or so without stopping so bring a water. The hotel included sailboat was so fun, we saw sea turtles! Coffee/ice cream shop was amazing. "

"Temptation Cancun is a great place for adults only. For the past 4 years my husband and I love to stay in this hotel. Every time we go we receive the best hospitality. great staff, amazing playmakers and good food. "

"We got surprised how everything was excellent. The food was amazing, great beach. Also the staff was very professional."