Gulf of Mexico, hotel rooms at the Sunstream Hotels

"The rooms have no insulation. We could hear our neighbors fighting all night. No sleep at all. The staff of the hotel didn't care to help."

"The rooms were not cleaned until several calls were made. I removed a do not disturb sign at 11 am upon leaving the room for the day. Upon return the do not disturb sign was back on the door and the room was not cleaned. The next day the do not disturb sign was not placed on the door and the room again was not cleaned at all. Several calls had to be made before the rooms were cleaned. The cleaning crew emptied trash and gave clean towels as a room clean resulting in more call backs for basic room clean. When inquired at the front desk the protocol for room service I was informed unless you request room service your room will not be cleaned. A resort fee is charged daily for an unsightly view overlooking dirty unkept rooftops of nearby buildings. "

"Stayed gulf-side with a balcony and the view was FABULOUS. The beautiful water is RIGHT there so you can just leisurely walk out onto the pristine beach whenever. The resort has two restaurants, though the bar/grill one (Salty Rose) was always closed, so didn't get to try it. The Windrose was pretty good for a fancier meal, but we had other spots in town that became favorites. The Executive King room itself was huge and very clean; it's clear the housekeeping staff works very hard to keep the resort clean and as sand-free as possible, lol. Comfy bed and having a deep soaker tub was fantastic. Parking was easy and indoors to keep your car out of the elements. Staff was friendly/helpful and the entire stay was relaxing and fun. When we return, we'll stay here again."

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"It is a beautiful property, So many fun options and the staff was so friendly!"

"Good value , good breakfast, good location walkable "

"Property and room dated.Loud A/C unit close to bed.My daughter and I loved our facials at the spa.Staff very friendly."

"Westin New Orleans was great! Staff were friendly and polite. Very helpful with all our inquiries whether dinner suggestions or entertainment options(Frenchman street was a blast!)"

"Mold in the bathroom, and wallpaper coming off the walls"