Property amenity

Reviews of Hakone Ashinoko Hanaori

3.5 out of 5
Hakone Ashinoko Hanaori
160 Motohakone Togendai, Ashigarashimo-gun, Hakone, Kanagawa-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 1033 reviews" "
Rating 8 - Good. 249 out of 1033 reviews" "
Rating 6 - Okay. 54 out of 1033 reviews" "
Rating 4 - Poor. 23 out of 1033 reviews" "
Rating 2 - Terrible. 22 out of 1033 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff!!!
Stayed 1 night in May 2024

10/10 Excellent

Bets

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel where everything is quality. Lovely staff and superb amenities
Stayed 1 night in May 2024

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the lake and other attractions. spring hot spa is really nice. Dinner and breakfast are included.
Stayed 2 nights in May 2024
Response from 箱根・芦ノ湖 はなをり フロントスタッフ on May 26, 2024
Thank you for choosing Hakone Ashinoko Hanaori for your travel.We are happy that you had a good experience of our hot springs.Thank you for your post.We look forward to seeing you again.

10/10 Excellent

Celeste

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was fantastic in all areas! The hospitality by the staff was tremendous! The breakfasts & dinners were outstanding with so many choices! Thank you chefs! Our rooms were impeccable and we could go on….we hated to leave. Thank you
Stayed 1 night in May 2024
Response from Hakone Ashinoko Hanaori front desk staff on May 25, 2024
Thank you for staying with Hakone Ashinoko Hanaori.We are very honored to receive such your kind words. All of our staff will continue to strive to provide even more satisfying services. We are glad that you enjoyed our food. The menu changes with the seasons, so we hope you enjoy the flavors unique to that season.We look forward to seeing you again. Thank you for your review.

10/10 Excellent

Daniella

Liked: Staff & service, property conditions & facilities
The stay was amazing
Stayed 1 night in May 2024
Response from Hakone Ashinoko Hanaori Accommodation Section on May 21, 2024
Thank you for staying with Hakone, Ashinoko Hanaori.We are glad to see you enjoyed your stay with us.We will keep on improving our services quality.Until then, we hope to see you again in the future.

6/10 Okay

yim ping

Liked: Cleanliness, staff & service, property conditions & facilities
Sorry that I really disappointed for room of lake side view is fully blocked by trees
Stayed 1 night in May 2024
Response from Hakone Ashinoko Hanaori Accommodation Section on May 21, 2024
Thank you very much for your stay at the Hananori, Ashinoko, Hakone.We apologize for not meeting your expectations regarding the guest rooms. We are located in a national park, so there is a reason why trees cannot be cut. However, we apologize again for the lack of explanation.Our entire staff will make every effort to provide you with a better stay in the future.Thank you very much for your feedback.

10/10 Excellent

Qi Wen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view
Stayed 2 nights in May 2024
Response from はなをりフロントスタッフ on May 17, 2024
Thank you for coming to Hakone Ashinoko Hanaori. Thank you for your comments.All of our staff are happy to receive your high evaluation.We really look forward to meeting you again.

10/10 Excellent

Kai Yip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, a bit too much walking between the buildings
Stayed 2 nights in Feb 2024
Response from Hakone Ashinoko Hanaori, Accommodation Staff on May 14, 2024
Thank you very much for your stay at the Ashinoko Hananori in Hakone, Japan.We apologize for any inconvenience you experienced during your stay at our hotel. However, we are glad to hear that you were satisfied with our meals.We look forward to welcoming you again.Thank you very much for your feedback.

8/10 Good

Robert B

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the rope tram and Pirates ship. Half board (breakfast and dinner) is a must as there is very little options unless you have a car.
Stayed 3 nights in May 2024
Response from Hanaori Accommodation Section on May 13, 2024
Thank you for staying with us at Hakone, Ashinoko Hanaori. I am very delighted to hear you could enjoy sightseeing using some transportations. I think so for any inconvenience caused by the lack of stores in the area, but we hope you could be able to enjoy the hot springs and the scenery from the robby. We will waiting for your next visit.

10/10 Excellent

Franco

Traveled with partner
See above .
Stayed 2 nights in May 2024
Response from はなをりフロントスタッフ on May 8, 2024
Thank you very much for staying at Hakone Ashinoko Hanaori. Thank you for your comment. All of our staff members are very happy to receive your high evaluation. I look forward to meeting again.

10/10 Excellent

Sze Mun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overnight stay. I did not realise that it is almost a luxury hotel! Since it’s only stated two stars on Expedia. It has a lovely outdoor public bath, and although it was very busy during golden week, they have staggered guest so that they will have a reasonably comfortable dinner experience. Dinner and Breakfast have a good variety and filling. I do find out the checkout times a bit too early at 10 am, and if you have a late breakfast then you have to rush out to check out. Very easy to reach via public transport, and right by the lake. There are even complimentary drinks in the evening before dinner in the lobby. Staff speaks excellent English. Highly recommend.
Stayed 1 night in Apr 2024
Response from Hakone Ashinoko Hanaori Accommodation Section on May 7, 2024
Thank you for your staying with us at Hakone, Ashinoko Hanaori. I am very delighted that you enjoyed your comfortable stay. And be honored by your compliments about our staff. I think this review would be like reference for othe customer. We're waiting for your next visit.

10/10 Excellent

Thomas, Cerritos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hakone Ashinoko Hanaori front desk staff on Apr 26, 2024
Thank you for staying with Hakone Ashinoko Hanaori.We are very glad to recieve your high evaluation.We look forward to seeing you again. Thank you for your review.

10/10 Excellent

Danah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful stay! The private in suite onsen was fantastic. The rooms were spacious and super clean. Staff were wonderful! Dinner and breakfast were some of the best we’d ever had. Definitely coming back.
Stayed 2 nights in Apr 2024
Response from 箱根・芦ノ湖 はなをり フロントスタッフ on Apr 25, 2024
Thank you for coming to Hakone Ashinoko Hanaori. We are happy that you had a wonderful stay at our hotel. Our staff will continue to strive to provide you with the best vacation possible. We hope to see you again.

10/10 Excellent

Farnoush

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel was beautifully designed, clean and friendly staff. The dinner and breakfast buffet were full of a delicious variety of dishes. We chose the cable cars to get there which was a fantastic way of exploring the area from above, but the hotel’s shuttle was super convenient for our departure.
Stayed 2 nights in Apr 2024
Response from はなをりフロントスタッフ on Apr 17, 2024
Thank you for visiting Hakone Ashinoko Hanaori.All of our staff are happy to receive your positive evaluation. We look forward to seeing you again. Thank you for your valuable feedback.

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from はなをりフロントスタッフ on Apr 17, 2024
Thank you very much for staying at Hakone Ashinoko Hanaori. Thank you for your comment. We hope to see you again.

10/10 Excellent

Siegfried Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room Onsen was great! Dinner in our Yakutia’s was a very pleasant treat. Sad we only stayed one night! We will be back!
Stayed 1 night in Apr 2024
Response from はなをりフロントスタッフ on Apr 13, 2024
Thank you for coming to Hakone Ashinoko Hanaori.We are happy to know that you had a wonderful experience at our hotel.Thank you for your post.We look forward to seeing you again.

4/10 Poor

Alan

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Dinner is buffet style but very limited choices. Location wise though next to a bus terminal but very far to access to town and other dining options.
Stayed 1 night in Apr 2024
Response from Hakone Ashinoko Hanaori Front staff on Apr 11, 2024
Thank you for staying with Hakone Ashinoko Hanaori.We apologize for not meeting your expectations regarding dinner.We will share your feedback with our staff.Thank you for your valuable feedback.

8/10 Good

Sukan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a Japanese -Western Deluxe Lakeside Room with Open-Air Bath Pros: - the resort provided a free shuttle bus that picked us up from Odawara Station and also dropped us off at the station on our departing day - quiet, new resort - organized check-in - within walking distance to the Hakone Ropeway Pirate ship - scenic views from the reception and dining rooms Cons: - the view of the lake was obstructed by the privacy screens on the balcony - located on the main road which was noisy - the dining times were a narrow window of time. Both dinner and breakfast times were extremely busy and crowded. Because it was buffet style, it was a bit chaotic. This definitely took away from the calm, peaceful tranquility that we were seeking. It was loud and every table was occupied. It diminished any positive experience. - the quantity of food was plentiful but the quality was average. - Check-out time is 10am which is early, as compared to other hotels/resorts. And there was no early check-in and was strictly adhered to 3pm. We arrived at 2pm and had to wait around for check-on.
Stayed 1 night in Mar 2024
Response from Hakone, Ashinoko Hanaori Front Desk Staff on Apr 8, 2024
Thank you for choosing our hotel for your stay in Hakone. We are happy to hear you enjoyed the views around here. We will be making our best effort to improve our services to make this place more and more comfortable ti stay. We thank you for posting your comment and look forward to seeing you again.

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax, friendly and helpful staff. The onsens where very clean and the rooms had enough space to feel comfortable.
Stayed 2 nights in Mar 2024
Response from Hakone, Ashinoko Hanaori Front Desk Staff on Mar 31, 2024
Thank you very much for staying with us at Hakone Ashinoko Hanaori. Also, thank you for your feedback regarding our hotel. We will continue to improve our services so that our guests can enjoy a pleasant stay. Thank you for posting your review. We will be waiting for your next visit.

10/10 Excellent

Diane

Stayed 1 night in Mar 2024
Response from はなをりフロントスタッフ on Apr 17, 2024
Thank you for staying at Hakone Ashinoko Hanaori.Thank you for your post. We hope to see you again.

2/10 Terrible

Luigi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It felt like staying at a cheap cruise ship. Food from the buffet was ALL INDUSTRIAL PREVIOUSLY FROZEN! large variety of meals: all absolutely airline quality
Stayed 2 nights in Mar 2024
Response from Hakone Ashinoko Hanaori Rooms Department on Mar 27, 2024
Thank you very much for staying and your review at Hakone Ashinoko Hananori. We sincerely apologize for not meeting your expectation. We will share your review with the head manager of the restaurant. Also, we will continue to make an improvement of Cuisine, so our guests could enjoy their stay. Thank you for posting your honest review.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and amazing room with view to lake. The room is very spacious and well designed. The sitting area with a tatami style matt recessed to the floor is a beautiful touch. It’s a big hotel, so expect a little busy with guests. Staff are very friendly and helpful. Restaurant could get a little busy with many people. Food is decently good. Buffet style could get a little chaotic with large amount of people of all cultures and ages going around. Short walking distance to cable car station and boat terminal. Onsen is nice and clean.
Stayed 2 nights in Mar 2024
Response from Hakone, Ashinoko Hanaori Front Desk Staff on Mar 23, 2024
Thank you for staying at Hakone-Ashinoko Hanaori. We are happy to see you enjoyed the view from the hotel and the food served at our restaurant. Please come over here and stay with us again nex time you visit Japan. We look forward to seeing you again soon.

10/10 Excellent

Javier

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing, the staff is very courteous, the place is cozy and clean, and it is very close to Togendai Port, which connects you to the ship, ropeway and bus lines. This was the rest we needed in our long trip. I definitely recommend this place and would return if possible.
Stayed 2 nights in Mar 2024
Response from Hanaori Accommodation Section on Mar 22, 2024
Thank you for your excellent review of your recent stay. I am delighted to read that you had great experience in Hanaori and our staff had taken such great care of you! Once again, thank you for your time and we hope to have pleasure to welcome you and your family again on your another vacation.yours sincerely,

10/10 Excellent

Thomas Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hakone, Ashinoko Hanaori. Accommodation Section. on Mar 10, 2024
Thank you for staying with Hakone, Ashinoko Hanaori.We are glad you enjoyed your stay with us.We will keep on improving our service quality.We will be waiting for your next visit.

10/10 Excellent

Raymond J

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort!!
Stayed 2 nights in Mar 2024
Response from Hanaori Accommodation Section on Mar 7, 2024
Thank you very much for your stay at Hakone Ashinoko Hanaori.We are delighted that you enjoyed your stay with us.Thank you for your feedback.We look forward to welcoming you again.

10/10 Excellent

Ka Yee Cherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet place to stay.
Stayed 1 night in Mar 2024
Response from Hakone Ashinoko Hanaori front desk staff on Mar 5, 2024
Thank you for staying at Hakone-Ashinoko Hanaori. We hope you enjoyed your stay here. Please come over to Hakone and stay with us again next time you visit Japan. We look forward to seeing you soon.

10/10 Excellent

jinah

Stayed 1 night in Feb 2024
Response from Hakone Ashinoko Hanaori front desk staff on Feb 29, 2024
Thank you for coming to hakone ashinoko hanaori.We hope to see you again.

10/10 Excellent

Hung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very peaceful and the property contemporary modern design well blended with the landscape of the area.
Stayed 1 night in Feb 2024
Response from Hanaori Accommodation Section on Feb 23, 2024
Thank you for your positive review of your stay at Ashinoko Hanaori. We are delighted to hear that you found our property to be peaceful and enjoyed the contemporary modern design that blends well with the surrounding landscape. We appreciate your feedback and hope to welcome you back to our hotel in the future.Best regards,

8/10 Good

Hip Chiu

Stayed 2 nights in Feb 2024
Response from Hanaori Accommodation Section on Feb 23, 2024
Thank you for your feedback.We look forward to welcoming you again.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hanaori Accommodation Section on Feb 22, 2024
Thank you for your feedback.We look forward to welcoming you again.

6/10 Okay

Chung Kei

Stayed 1 night in Feb 2024
Response from Hanaori Accommodation Section on Feb 22, 2024
Thank you for your feedback.We look forward to welcoming you again.

10/10 Excellent

Hoi Ying

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love their onsen so much ( specially the open onsen). Staff is very friendly and proactive to take a pics for a guests. Although they are not providing traditional dinner set but they have a lot of variety foods during dinner and breakfast.
Stayed 1 night in Feb 2024
Response from Accommodation Section on Feb 18, 2024
Thank you for taking the time to share your review of Hakone Ashinoko Hanaori. We are delighted to hear that you enjoyed our onsen, especially the open onsen. It is wonderful to know that our staff was friendly and proactive in assisting you with taking pictures.We appreciate your feedback regarding our dining options. While we do not provide a traditional dinner set, we strive to offer a wide variety of delicious foods during both dinner and breakfast.Thank you once again for choosing our hotel. We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

HYEONGSEOK

Stayed 1 night in Feb 2024
Response from Hanaori Accommodation Section on Feb 18, 2024
Thank you for your feedback.We look forward to welcoming you again.

10/10 Excellent

Hang Fong

Stayed 2 nights in Feb 2024
Response from Hanaori Accommodation Section on Feb 18, 2024
Thank you for your feedback.We look forward to welcoming you again.

10/10 Excellent

Hip Chiu

Stayed 1 night in Feb 2024
Response from Hanaori Accommodation Section on Feb 18, 2024
Thank you for your feedback.We look forward to welcoming you again.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel is nice and staff are all Well trained and knowledgeable and polite. The only things May need improvement is the entrance access from the ropeway that area is stone stairway and slope for the luggage however the slope is quite steep that not easy to pull as I am a 60 years old ladies. Otherwise everything is good.
Stayed 2 nights in Feb 2024
Response from Hanaori Accommodation Section on Feb 12, 2024
Thank you for taking the time to share your feedback on your recent stay at Hakone Ashinoko Hanaori. We are pleased to hear that you found our hotel nice and our staff well trained, knowledgeable, and polite. We understand that the entrance access from the ropeway may be challenging, especially with luggage, due to the steep slope. We appreciate your input and will take it into consideration as we strive to improve our guests' experience. We are glad that overall your stay was enjoyable, and we hope to have the pleasure of welcoming you back in the future. Best regards,

10/10 Excellent

BYUNGIL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hakone, Ashinoko Hanaori. Rooms Department. on Feb 11, 2024
Thank you for staying with Hakone, Ashinoko Hanaori.We are pleased to see you enjoyed your stay with us.We will keep on improving our service quality.We hope to see you again in the future.

10/10 Excellent

Kate

Stayed 1 night in Feb 2024
Response from Front Desk / Hotel Hanaori on Feb 10, 2024
Thank you for choosing our hotel for your stay in Hakone. We are happy to receive high rating from you and believe you enjoyed comfortable stay here. We look forward to seeing you again soon.

8/10 Good

Lorraine

Stayed 1 night in Jan 2024
Response from Hakone, Ashinoko Hanaori Rooms Department on Feb 3, 2024
Thank you for staying at Hakone, Ashinoko Hanaori.We are glad you enjoyed your stay.We will keep on improving our service, so your next visit will more pleasant.We will be waiting for your next visit.

10/10 Excellent

Justin

Stayed 1 night in Jan 2024
Response from Front Desk / Hotel Hanaori on Feb 2, 2024
Thank you for choosing Hakone-Ashinoko Hanaori for your stay in Hakone. We are happy to see that you enjoyed your stay here. We look forward to seeing you again during your next visit to Japan in future.

10/10 Excellent

Reiko

Stayed 2 nights in Jan 2024
Response from はなをり フロントスタッフ on Feb 2, 2024
この度は箱根・芦ノ湖はなをりをご利用くださり、誠にありがとうございます。高い評価をいただき、光栄です。ご滞在をお楽しみいただけたご様子、何よりうれしく存じます。またのお越しを心よりお待ち申し上げます。

10/10 Excellent

Hoi Man

Stayed 1 night in Jan 2024
Response from Hanaori Accommodation Section on Jan 30, 2024
Thank you very much for visiting Hananori.If you come to Japan again, please come to Hanaori.

10/10 Excellent

Jason, Holly Springs

Stayed 1 night in Jan 2024
Response from Hanaori Accommodation Section on Mar 20, 2024
Thank you very much for your stay at Hakone Ashinoko Hanaori.We are delighted that you enjoyed your stay with us.Thank you for your feedback.We look forward to welcoming you again.

8/10 Good

MEI SZE

Stayed 1 night in Jan 2024
Response from Hanaori Accommodation Section on Jan 25, 2024
Thank you for your feedback.We look forward to welcoming you again.

10/10 Excellent

julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay- close to the ropeway and lake cruise. The buffet dinner and breakfast were very good.
Stayed 1 night in Jan 2024
Response from Hakone Ashinoko Hanaori front desk staff on Jan 22, 2024
Thank you for staying with Hakone Ashinoko Hanaori.We are glad you enjoyed your sightseeing in Hakone area.We are also very grateful for your compliments about our cuisine.We have different menus for each season, and we hope you enjoy the unique flavors of the season.We look forward to welcoming you again.Thank you very much for your kind words.

10/10 Excellent

Takahiro

Stayed 1 night in Jan 2024
Response from 箱根・芦ノ湖 はなをり 宿泊課 on Jan 10, 2024
この度は、箱根・芦ノ湖 はなをりにご宿泊いただき誠にありがとうございます。当館を快適にお過ごしいただけたと伺い、大変嬉しく思います。ご投稿ありがとうございました。またのお越しをお待ちしております。箱根・芦ノ湖 はなをり 宿泊課。

10/10 Excellent

Huazhi, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hakone Ashinoko HANAORI Front staff on Jan 14, 2024
Thank you for staying with Hakone Ashinoko HANAORI.Also, thank you for your high review.We look forward to seeig you again.

10/10 Excellent

Wai Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from 箱根・芦ノ湖 はなをり on Jan 8, 2024
Thank you for staying at Hakone-Ashinoko Hanaori. We are happy to see you liked our hotel and hope you enjoyed your visit to Hakone. We look forward to seeing you again next time you visit Japan.

10/10 Excellent

Yau Nga

Stayed 1 night in Jan 2024
Response from 箱根・芦ノ湖 はなをり on Jan 8, 2024
Thank you for choosing our hotel for your stay in Hakone. We are happy to see you liked our hotel. We will continue improving ourselves to make your stay more and more comfortable. We look forward to seeing you again next time you visit here.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from 箱根・芦ノ湖 はなをり on Jan 8, 2024
この度は箱根・芦ノ湖はなをりをご利用くださり、誠にありがとうございます。高い評価を頂戴し、嬉しく存じます。滞在をお楽しみいただけるよう、引き続き励んで参ります。またのお越しをお待ち申し上げます。Thank you for staying at Hakone-Ashinoko Hanaori. We are happy to see you enjoyed your stay. We will continue our best effort to ensure your comfortable stay here. We look forward to seeing you again soon.