Hammersmith and Fulham, London hotel rooms at the Independent

"The gold standard for customer service! We had an incredible stay and I cannot stress enough: this is the best customer service I have ever experienced. Every single staff member was friendly, but a special shout-out must go to Menino, Hebibeh, and Ati—they were simply excellent. As a vegetarian family, we were so impressed by the breakfast selection and how accommodating they were to our dietary restrictions. Beyond the basics of cleanliness and great facilities, the secured locker room for luggage was a huge plus for our travel logistics. The location is perfect: Convenience: Just a short walk to Hammersmith station (bus and train). Proximity: Only about 30 minutes from major London attractions. Safety: We felt very safe walking with our kids even as late as 10pm. Shopping: Everything you need is nearby, with Primark just steps away! I wish we could come back every year (if only Europe vacations were cheaper!). Highly recommended."

"staff good"

"Fine"

"great"

"Great neighborhood and very close to the underground railway. Staff was kind and helpful"

"It’ll do for one night…"

"Tiniest room I ever saw. You cannot bend in the shower, it’s that tight. Relatively clean, but old dirty carpet and itchy bed linens . Old building, I saw the police attending to a stalking incident on my second day there and it was unsafe enough for them to lock the front doors at night. No security, not Sheraton standard at all. No amenities or dining. Disappointing for the price . It would put a damper on any trip especially if it’s just for leisure. it’s a motel at best."

"Positives were - good location, nice surroundings by the harbour, bar and restaurant space were nice. Negatives - I booked a family room with cot and asked for a cot on the booking. I also called two days prior and requested confirmation of the cot. Arrived at the hotel to no cot and queried it at reception. Had not arrived by babies bedtime so asked for it the next morning before her nap. Did not arrive for the second night again. Partner who had just done the London marathon slept on the uneven sofa bed. Broken toilet that was not flushing was to be fixed by maintenance - again did not arrive. Dated in areas such as the access to the spa and those facilities. Poorly maintained - broken lift, no alternative directions given. No water for the sauna and no staff around to support - I used four cups to get to 60 degrees. One shower out of order, another cold water. Two water dispensers in the changing area - neither had water. Overall disappointed with the services and finish of the property. "

"The location is great close to train stations and buses. Close to restaurants and 2 malls. It's just the room super small I like big rooms I didn't do the reservation my friend helped me. Of course in London is super expensive so probably to get a bigger room will cost more money."