Hanoi is home to Crescendo Urban Stay. Dong Xuan Market and Hanoi Old Town Night Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Hoan Kiem Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. Visit our Hanoi travel guide
Crescendo Urban Stay provides amenities like a free grocery shopping service and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks at this aparthotel include:
Free self parking and valet parking
Full breakfast (surcharge), express check-out, and express check-in
Smoke-free premises, multilingual staff, and a front-desk safe
Guest reviews give top marks for the helpful staff
Room features
All guestrooms are individually furnished, and boast comforts such as fireplaces and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
Extra conveniences in all rooms include:
Heating and fans
Hypo-allergenic bedding and pillowtop mattresses
Bathrooms with hydromassage showers and designer toiletries
Wardrobes/closets, balconies, and separate sitting areas
How much does it cost to stay at Crescendo Urban Stay?
As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Crescendo Urban Stay on Oct 27, 2026 start from ₩31,591, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking?
Self parking and valet parking are free at this property.
What time is check-in at Crescendo Urban Stay?
Check-in start time: 2:00 PM; Check-in end time: 7:00 AM.
What time is check-out at Crescendo Urban Stay?
Check-out is at noon.
Where is Crescendo Urban Stay located?
Situated in Hanoi, this aparthotel is within a 15-minute walk of West Lake, Ho Tay Water Park, and Trinh Cong Son Walking Street. Syrena Shopping Center and Lotte Mall Tay Ho are also within 1 mi (2 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Crescendo Urban Stay Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
8.8
Amenities
9.0
Property conditions & facilities
Rating 10 - Excellent. 25 out of 45 reviews
10 - Excellent
25
Rating 8 - Good. 11 out of 45 reviews
8 - Good
11
Rating 6 - Okay. 2 out of 45 reviews
6 - Okay
2
Rating 4 - Poor. 4 out of 45 reviews
4 - Poor
4
Rating 2 - Terrible. 3 out of 45 reviews
2 - Terrible
3
Reviews
Verified review
10/10 Excellent
Verified traveler
Nov 18, 2024
Liked: Cleanliness, room comfort, communication
Was comfortable, clean, and in a good location.
Stayed 8 nights in Nov 2024
Verified review
10/10 Excellent
Maria
Sep 29, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
A really nice place to stay about 35 mins (walk) to the centre of Ha Noi. The service was good throughout our stay, where the staff were welcoming and always checked if we needed anything else.
Stayed 1 night in Sep 2024
Verified review
10/10 Excellent
Crescendo
Sep 19, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely excellent location near the old quarter. Staff go above and beyond to help foreign guests and are so helpful in helping with where to eat and what to do. Rooms are very spacious and clean.
Stayed 1 night in Sep 2023
Verified review
10/10 Excellent
Kevin
Nov 29, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent value for the money, great location, good food in the rooftop restaurant. All of the staff are very friendly and helpful. Miss Kim was extremely helpful to make sure my stay was perfect! I highly recommend this hotel.
Stayed 1 night in Sep 2024
Verified review
10/10 Excellent
Agustin
Sep 18, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
The beautiful location is designed around West Lake so it is quite cool, cozy rooms, a spacious vegan restaurant, and a rooftop cafe on 9th floor. The hotel is an ideal place for you to experience good services when coming to Hanoi.
Verified review
10/10 Excellent
Robert
Feb 26, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful apartment. Staff was nice. There was road construction while we were there so that was a bit loud. Would stay here again
Stayed 7 nights in Jan 2024
Verified review
10/10 Excellent
Solius Ingrid
Sep 21, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
This was probably the best hotel experience I have had during my many solo travels in Asia. The staff, facilities, and amenities were top-notch. Me and my friend were with 2 small kids but they took care of us very well. They made our stay very pleasant ..
Stayed 1 night in Sep 2024
Verified review
10/10 Excellent
Hoang
Sep 18, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
My girlfriend and I experienced great service while staying here. The receptionist gave us great recommendations, allowed us to leave our luggage there after we had checked out so we could explore more, and were very accommodating to all our requests. Hotel is located near Westlake, rooms are simple but good and there is room service every day. Highly recommend.
Stayed 1 night in Sep 2023
Verified review
10/10 Excellent
Goodhand
Sep 29, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a lovely time at this apartment!
The staff all made us feel very welcome and gave us recommendations for the local area. Our favourite place we have stayed in Vietnam. Beautiful rooftop. Comfy bed and was quiet enough. It’s close enough to be walking distance to the lake ,feeling like you are in the hustle and bustle!
Overall, cannot recommend this apartment enough
Stayed 1 night in Sep 2024
Verified review
4/10 Poor
Verified traveler
Mar 8, 2025
Liked: Communication
Disliked: Cleanliness, room comfort
Stayed here twice on my trip. The first time I as great, no issues and smooth check in and out. The second time was terrible. We were given a room that had not been cleaned from the previous stay. The replacement room was the same! We had to check the remaining key cards by ourselves to find a clean room. The room we found.. the showerhead was falling off the wall because it's dislodged from it's attachment, very unsafe to shower.
Stayed 1 night in Mar 2025
Verified review
10/10 Excellent
Myrcella
Sep 18, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Vacationed in Hanoi for one week and decided to stay at this hotel for 1 night. I didn't go wrong. First impressions are important to me and this place didn't disappoint, the location is less than one hour from the airport, close to a wide array of restaurants and shops.
The hotel is posh, clean and comfortable, the bed was one of the most comfortable beds I ever found in a hotel and the view of the city was worth every penny. I stayed in the 1 bedroom apartment with balcony on 6th floor which was quite spacious with plenty of storage space and conveniences. The property boasts spectacular views,
The most important thing to mention is the customer service, every single person I encountered was friendly, polite, helpful and efficient.
I am looking forward to my return.
Verified review
10/10 Excellent
Linda
Nov 6, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
The property is new construction, and the reception area is not yet complete. Near the West Lake, it is a 10 minute walk to coffee shops and restaurants, yoga studios, and small shops. Hanoi in general is a very noisy city, with constant road traffic. We slept well and soundly, but plan on waking up early simply due to the hustle and bustle of the city that starts before 7 am. Our room was immaculate and very comfortable. We would definitely stay here again. Given that we have also stayed in the Historic quarter, I have to say I preferred this location as it is a bit more tranquil and you can easily hail a GRAB to get to the tourist areas.
I had the misfortune of losing my cell phone as I entered the taxi in front of the hotel in the morning. After informing the reception team, they were able to trace who found the phone in the street by looking at the high definition security camera feed. My phone was then returned to me that evening. The staff went over and beyond to assist in this situation, and I cannot thank them enough.
Stayed 5 nights in Nov 2023
Verified review
8/10 Good
razwan
Feb 23, 2026
Liked: Cleanliness, amenities, communication
Very clean. Spacious. Kitchen had everything you could need, including a washer/dryer.
Stayed 7 nights in Feb 2026
Verified review
8/10 Good
sharmaake
Jul 31, 2024
Okei for short stay
Stayed 3 nights in Jul 2024
Verified review
10/10 Excellent
Nguyen
Sep 15, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. The room is clean, the facilities are brandnew. Food is decent. The service staff was generally ok.
Stayed 1 night in Sep 2023
Verified review
8/10 Good
Antonio Jermaine
Nov 22, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
I enjoyed a peaceful stay, the room was nice and it wasn’t loud or crowded. The staff was helpful and nice. The hotels description wasn’t 100% accurate but only because they’re currently under renovation. All in all, I have no complaints.
Stayed 10 nights in Nov 2025
Verified review
2/10 Terrible
Angie
Apr 24, 2026
Disliked: Cleanliness, check-in, listing accuracy
The hotel pictures and the actual hotel do not match. It’s dirty and unsafe. Next to a freeway. No front desk it’s in an underground parking structure. Horrible location but most importantly it does not look
Like the picture. Very run down property
The property was nicely appointed, with excellent facilities. It was near a busy road and a bit noisy, with a Cockerell waking you at 5am
Stayed 1 night in Jan 2024
Verified review
10/10 Excellent
Kim Tuy?n
Sep 15, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s very nice building, apartment brand new, lot of light with balcony, good location, reception very helpful!
I will recommend to our friends
Thank you so much!
Stayed 1 night in Sep 2023
Verified review
10/10 Excellent
Kim Tuy?n
Apr 11, 2024
Liked: Amenities
The building is new, the apartment is nice, modern and fully furnished. I like this decoration, both of living room and bedroom is bright because of big glass door.
I think its best place with that price.
Stayed 1 night in Apr 2024
Verified review
10/10 Excellent
Kevin
Sep 18, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
The room we booked was a 1-bedroom apartment, Complete with kitchen and laundry. It was also very clean and comfortable.
I was a little concerned about being able to find vegetarian foods, but lucky me, there was a vegan restaurant in this hotel.
The hotel also offers a litte grocery store in the basement, they make it easy!
Verified review
8/10 Good
Jaromir
Jan 5, 2025
Liked: Cleanliness, property conditions & facilities, communication
Noisy street
Stayed 3 nights in Jan 2025
Verified review
10/10 Excellent
NOURDINE
Dec 10, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
A liottle bit noisy because of the road
Stayed 10 nights in Nov 2024
Verified review
8/10 Good
Amanda
Dec 12, 2024
Liked: Cleanliness, room comfort, communication
Direct and to the point
The receptionist was clear and communicative from the moment I booked. Offered to send a car at an extra cost and gave me direct check-in instructions.