Dear Mr. Andrew,Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Suites Hanoi. We are delighted that you had a pleasant experience and that our staff's service and breakfast were up to your expectations. At Novotel Suites Hanoi, we strive to ensure that all of our guests have a comfortable stay and it is encouraging to hear that this was achieved during your visit.Thank you again and we look forward to welcoming you back soon. Best regards, Novotel Suites Hanoi Team

Dear Mr. Kenji,Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Suites Hanoi. We are delighted that you had a pleasant experience and that our location, staff's service and breakfast were up to your expectations. At Novotel Suites Hanoi, we strive to ensure that all of our guests have a comfortable stay and it is encouraging to hear that this was achieved during your visit.Thank you again and we look forward to welcoming you back soon. Best regards, Novotel Suites Hanoi Team

Dear Erin, Thank you for taking time to review Novotel Suites Hanoi! It's such an honor for us all to be recognized by our valued guest. Your feedback is appreciated and we are more than happy to welcome you all the time. I'm sure your lovely comment will play a great support and motivation to our team members. We strive to deliver the best out of our services every single day. We hope that your next visit will be as please as the previous ones. With warm regards,

Dear valued guest, Thank you for taking time to give us some feedback about your experience at Novotel Suites Hanoi. We appreciate your sharing thoughts and would very much love to welcome you back in the near future. Shall there be any other ideas to make your experience worth a 5, please let us know. Thank you and regards,

Dear valued guest, Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Looking forward to welcome you back to your 'home' in Hanoi! Sincerely,

Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken action accordingly to the issue and made sure there will not be any similar cases in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards,

Dear valued Guest, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran - Guest Experience Supervisor

Dear valued guest, Thank you for taking time to review Novotel Suites Hanoi! We appreciate your precious feedback and will share this to our team. It will be a great support to us all. Hope to welcome you back in the near future Sincerely,

Dear Anshum, Thank you for kind feedback of your staying at the Novotel Suites Hanoi. We are happy to hear that you were satisfied with our facilities and services. Since our hotel is located in Business district, I understand that there might be traffic jam especially during the rush hours between main attraction areas and hotel. For all that, we still appreciate that sharing your experience with us. We hope we can see you again for your next trip, soon. Thank You. Warm Regards, Aimee Jung Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are happy to read that you had enjoyed your visit at our hotel. Our teams are enthusiasm to provide good services for the guests and we will keep it up with good work. And unfortunately, only certain categories of room have bath-tub but if you have any special inquiries for room preferences. Please do not hesitate to contact us for your future staying. When there is availability, we are always happy to assist you. Also for language development, I will share your comments with related department so we can make some improvement. Once again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aimee Jung Guest Experience Manager

Dear Terry, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Raymon, We are happy to hear you enjoyed your stay with our hotel. We look forward to sharing your positive feedback with the hotel team. We also wish to thank you for your observations on breakfast service. We will gladly share your constructive comments with the food and beverage team, so we can continue to improve the level of service we offer at Novotel Suites. We look forward to welcoming you back to Novotel Suites Hanoi in the future. Kind regards,

Dear valued guest, Thanks for taking the time to post such a positive review on Expedia. We look forward to commending our staff for making your stay with us so memorable. Kind regards,