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Westlake Pearl Suites - By Pegasy Group

4.5 star property

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West Lake is located near Westlake Pearl Suites - By Pegasy Group, which provides a coffee shop/cafe, a garden, and dry cleaning/laundry services. Treat yourself to a deep-tissue massage, a facial, or reflexology at the onsite spa. Pilates classes and fitness classes are offered at the health club; the property also has a bar. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Minibar, desk, laptop workspace, soundproofing

Classic Double or Twin Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, desk, laptop workspace, soundproofing

Superior Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, Lake View

Junior Double Room, Lake View | Minibar, desk, laptop workspace, soundproofing

Junior Double Room, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, Lake View

Executive Suite, Lake View | Minibar, desk, laptop workspace, soundproofing

Executive Suite, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Balcony, Lake View

Lake view

Family Suite, Balcony, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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About the neighborhood

Located in Tay Ho, a neighborhood in Hanoi, Westlake Pearl Suites - By Pegasy Group is in the entertainment district and on a lake. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium.
Map
70 Xuan Dieu, Tu Lien, Tay Ho, 70, Hanoi, 100000

What's nearby

  • West Lake
    West Lake
    1 min walk - 0.1 km
  • Tran Quoc Pagoda
    Tran Quoc Pagoda
    4 min drive - 2.6 km
  • Ho Tay Water Park Ferris Wheel in Hanoi, Vietnam
    Ho Tay Water Park
    5 min drive - 2.2 km
  • Syrena Shopping Center
    5 min walk - 0.5 km
  • Trinh Cong Son Walking Street
    3 min drive - 2.3 km

Getting around

  • Hanoi Long Bien Station
    9 min drive
  • Ga Co Loa Station
    15 min drive
  • Noi Bai Intl. Airport (HAN)
    27 min drive

Restaurants

  • Oriberry
    2 min walk
  • The Republic
    2 min walk
  • The Eastern & Oriental
    3 min walk
  • The Pizza Company
    1 min walk
  • Bún chả & bún, miến, bánh đa cá
    2 min walk

About this property

Westlake Pearl Suites - By Pegasy Group

Luxury hotel near West Lake
Take advantage of a coffee shop/cafe, a garden, and dry cleaning/laundry services at Westlake Pearl Suites - By Pegasy Group. Indulge in a deep-tissue massage, a facial, and reflexology at the onsite spa. Pilates classes and fitness classes are offered at the health club; the property also has a bar. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Local cuisine breakfast (surcharge), airport pick-up service (surcharge), and access to a nearby health club
  • Concierge services, a 24-hour front desk, and bicycle parking
Room features
All guestrooms at Westlake Pearl Suites - By Pegasy Group include comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and sound-insulated walls.
Extra amenities include:
  • Bathrooms with hair dryers and shampoo
  • 40-inch Smart TVs with Netflix, streaming services, and digital channels
  • A personal chef, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • Street parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:30 AM for a fee: VND 80,000 for adults and VND 40,000 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • O Doucer

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Pilates classes
  • Yoga classes

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • On a lake

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • No elevator
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Champagne service
  • Chef service
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 17

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 300000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately VND 80000 for adults and VND 40000 for children
  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: VND 300000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Westlake Pearl Suites - By Pegasy Group Hotel
Westlake Pearl Suites - By Pegasy Group Hanoi
Westlake Pearl Suites - By Pegasy Group Hotel Hanoi

Frequently asked questions

Is Westlake Pearl Suites - By Pegasy Group pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Westlake Pearl Suites - By Pegasy Group?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Westlake Pearl Suites - By Pegasy Group?

Check-out is at 11:00 AM. Late check-out is available for a 50% fee (subject to availability).

Does Westlake Pearl Suites - By Pegasy Group provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Where is Westlake Pearl Suites - By Pegasy Group located?

Located in Tay Ho, this luxury hotel is 0.1 mi (0.2 km) from West Lake and within 3 mi (5 km) of Hoan Kiem Lake and Hanoi Old Town Night Market. Ho Tay Water Park and Tran Quoc Pagoda are also within 2 mi (3 km).

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Reviews

Westlake Pearl Suites - By Pegasy Group Reviews

8.8

Excellent

9.2

Cleanliness

7.4

Amenities

9.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 26 out of 40 reviews
Rating 8 - Good. 7 out of 40 reviews
Rating 6 - Okay. 5 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 2 out of 40 reviews

Reviews

Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in a good location
Stayed 1 night in May 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent hotel

good hotel, great staff very helpful
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Van Huy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly. The manager is very helpful when I need help.
Stayed 8 nights in Sep 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel good location, friendly staff. they also help with tickets and have breakfast there
Stayed 1 night in May 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel with great customer service. the staff are very friendly and helpful. rooms are a good value clean and quiet
Stayed 2 nights in May 2025
Verified

8/10 Good

Lærke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Friendly staff and good service. Great location. The room had a funny smell but overall we were pleased.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing hotel

Had a great stay here. the room looks as the picture clean, spacious with large windows. the staff is very friendly and helpful I stayed here multiple times and would stay here again
Stayed 1 night in Mar 2025
Verified

8/10 Good

Quang

Liked: Cleanliness
Disliked: Amenities
The staff service is very good, the room is as expected for the price. The surrounding is great for walking around the lakeshore, local food, banking, bakeries, shopping. A quieter area than Old Town & Hồ Gươm.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is great. The hotel is easy to find and it has a spectacular view of the lake. Moreover, all of the hotel staff are friendly and they could speak English well. I definitely recommend Westlake Pearl Suite hotel.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Thomas

The staff was extremely friendly and helpful. We stayed 3 nights and never had an issue. Definitely recommend!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

To

Liked: Cleanliness, amenities, property conditions & facilities
The staff verry helpfull. Clean room and quite. Love this hotel <3 They have many services: Spa, massage, Gym, Rooftop bar, Restaurant, India Food,….
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean hotel with excellent service

Good hotel in a nice neighborhood. good value and easy to get around. they offer help buying bus tickets and other activities. you can get picked up at the hotel
Stayed 2 nights in May 2025
Verified

6/10 Okay

Ee Chieng

Liked: Cleanliness, staff & service, amenities
good location with plenty of amenities nearby. room is clean and staff altitude is excellent. one thing i dislike is the shower area which is a bath tub. it is quite slippery when wet. It can be a safety hazard for elderly. suggest to have breakfast at cafe nearby.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

To

Liked: Cleanliness, staff & service, property conditions & facilities
Room is neat, clean and luxurious. Staff friendly, support me a lot.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best customer service

This is one of the best hotel I ve stayed in. The room was spacious and very clean. I liked the service too. They provided warm welcome and were always willing to help the customer
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with good staff

Awesome hotel. I arrived early and they gave me a free upgrade and early check in. I really thought all of the staff were very friendly and helpful. Upon booking the hotel sent me an email with some useful information. Its a hotel, but they can also help arrange tours, or transportation.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanoi vacation

My 4 night stay at this beautiful hotel was beyond amazing. To start with… ALL the front desk folks were very accommodating and willing to help anyway possible. I was first met by the porter immediately while I was exiting my GRAB ride, then inside Max the front desk gentleman. A experience like I’ve never had before. The entire property is amazingly clean and comfortable. The hotel is in probably the best location you can ask for. Lots of coffee shops, eateries, pharmacies, grocery store all within a couple minutes walk Tay Ho lake is directly across the street. I can’t express it well enough, definitely an experience you will enjoy. Thank you to all the staff of this property. Without a doubt it will be my choice anytime I’m in Hanoi.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

PHIL

Liked: Cleanliness, staff & service
Hotel was not ready for us to check in at 2, saying previous guests were just leaving. We had a reservation, no. Invited us to take a smaller room right away, or give them an hour to clean the room with thee balcony. Which one do you think I took. Recommended a nearby restaurant, while we waited, but it was closed, and would reopen at 5. The tub/shower without a curtain seems inappropriate. The view was nice but the hotel could use a reconditioning. The cleaning staff was great too. Doorman smiley. I usually like to return to ạ place when I find a place that I like. Would not return. Far too many options in the area.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

duan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

We are a couple who travel abroad frequently, and have visited more than a dozen countries and stayed in many five-star hotels. However, when we arrived at the Hotel at 7 am on March 23, we met a young front desk receptionist whose service level far exceeded the five-star standard and left a deep impression on us. The receptionist not only quickly arranged a comfortable rest area for us, but also enthusiastically took us to a nearby restaurant for breakfast, and introduced the local tourist attractions in detail and provided many practical suggestions. What is even more touching is that even after he got off work and went home, he still cared about our situation and was always ready to help. In the afternoon, when he was on the night shift again, despite his busy work, he still did not forget to properly arrange the room for us and carefully asked us if we had any other needs. He also took the initiative to arrange transportation to the airport for us the next day to ensure that our trip was worry-free. As three elderly travelers, we felt extremely warm and grateful for this. Now we know his name to be Phong。we firmly believe that it is rare for the VIP Hotel to have such an outstanding employee. We implore the leadership to give this employee a great compliment for his outstanding service and selfless dedication.Seeing that we were old, the hotel management upgraded us to a room with a window for free. Thank you again for your excellent service,
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Rod

Liked: Cleanliness
Disliked: Amenities
Slow check in. Continental breakfast.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Kelly Pui Man

Disliked: Cleanliness, amenities, property conditions & facilities
This is purely on the property - it was an awful stay. Cockroach type bugs, hair on the bed and unclean rooms. It’s nothing as advertised. The staff was nice enough to offer us a free ride to airport for our uncomfortable stay. However I would’ve rather stayed elsewhere and not had any of these issues.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

john

Liked: Property conditions & facilities, room comfort

good location

nice customer service and nice rooms
Stayed 1 night in May 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel

great stay! clean hotel. I have stayed here many times. it's in a nice neighborhood. not far from the Old Quarter but more chill
Stayed 1 night in May 2025
Verified

6/10 Okay

ali

Liked: Staff & service
Disliked: Property conditions & facilities
Not really perfect
Stayed 6 nights in Apr 2025
Verified

2/10 Terrible

Lamson

Disliked: Staff & service
Worst hotel experience ever! We had to deal with these bad people at the hotel who lied and cheated! We had to call the local police because they illegally charged us. The local police agreed with us and they agreed to We had to call our credit card company to dispute the charge. This is the only hotel we have ever had to move out early because we did not feel safe with these people. Notes: I travel internationally for work and leisure from United States to Europe, to Asia, to Africa, South America.
Stayed 5 nights in Sep 2025