이그제큐티브 스위트, 킹사이즈침대 1개 | 미니바, 객실 내 금고, 책상, 노트북 작업 공간

샹그릴라 쑹베이 하얼빈 여행 후기

5 out of 5
샹그릴라 쑹베이 하얼빈
1 Songbei Avenue, Songbei District, Harbin, Heilongjiang

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 30개 이용 후기 중 15개" "
평점 8 - 좋아요. 30개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 30개 이용 후기 중 4개" "
평점 4 - 별로예요. 30개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 30개 이용 후기 중 0개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

9.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Ernesto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personal muy amable
2024년 2월에 2박 숙박함

8/10 - 좋아요

Zachary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled a little like smoke and was not the cleanest. However the staff is awesome and the property has multiple restaurants.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Yasuhiko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Zhao

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a great experience to live here. Nice staff and quite.
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

GUOYI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

4/10 - 별로예요

Damon Stanley

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Very disappointed!
Very disappointing, requested for non smoking room during booking, and re-emphasized for non smoking room at the front desk, but still being given a room with strong smoking smell. Very very bad experience and will not visit again.
2021년 7월에 1박 숙박함

8/10 - 좋아요

Stephanie 님, Shanghai

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice large room with floor to ceiling view of the river and ice sculpture park. It’s pretty doggone cold so when not out at an attraction, hanging at the hotel was the best option. Food was ok in both restaurants we tried. I’m leaving this review a few months after and only recall being comfortable and well accommodated. Would recommend.
2019년 12월에 3박 숙박함

10/10 - 훌륭해요

Dragan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Feel as I am at home
This was an amazing stay, very friendly staff, great service and food, fantastic view. Felt as I am at home.
2020년 1월에 5박 숙박함
답변 제공: Lauren Qi 님, 2020년 3월 13일
Thank you for choosing Songbei Shangri-La, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A bit out of town
Very nice hotel only it is a bit out of the main city and can be difficult to get a taxi to go there. It is reasonably close to Ice World Understanding English was a problem.
2019년 12월에 3박 숙박함
답변 제공: Lauren Qi 님, 2020년 6월 8일
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

8/10 - 좋아요

실제 이용하신 고객

2019년 12월에 2박 숙박함
답변 제공: Lauren Qi 님, 2020년 6월 8일
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

10/10 - 훌륭해요

JAMES

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
很好view很好但附近沒什麼商店,附近環境優美
2019년 10월에 3박 숙박함
답변 제공: Lauren Qi 님, 2019년 10월 28일
尊敬的客人,感谢您光临哈尔滨松北香格里拉大酒店。为客人创造难以忘怀的入住体验是我们全体员工努力的目标,得知您满意的入住体验是对我们最大的鼓舞。再次感谢您的认可,能为您服务,我们感到非常荣幸并期待着能够很快再次为您服务。

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All well and neat - helpful staff too The Shang Palace is awesome esp the Roast Duck
2019년 7월에 2박 숙박함
답변 제공: Lauren Qi 님, 2019년 9월 23일
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함
답변 제공: Lauren Qi 님, 2019년 9월 23일
Dear guests, thank you for coming Songbei Shangri-La, Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 3박 숙박함
답변 제공: Lauren Qi 님, 2019년 9월 23일
Dear guests, thank you for coming Songbei Shangri-La, Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.

10/10 - 훌륭해요

olive

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
Our stay was great, The staff was very helpful as we had some extra requests.
2019년 2월에 8박 숙박함
답변 제공: Lauren Qi 님, 2019년 9월 23일
Thank you for choosing Songbei Shangri-La, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not up to snuff, but I would stay here again
This hotel belongs to the Shangri-la chain, but it is not as Ritzy as the others I've visited. The staff by and large does not speak English, like most of China. Of the ones who do, it's not spoken or understood well. Nonetheless, they tried very hard to provide good service. It's just that you have to ask. When I arrived, I had to push a bit to get the concierge to put together a plan for me. I know the intention was good, but it really was not on part with a 5 star hotel. I was suggested to visit the famous St. Sophia cathedral, I hired a taxi and organized my agenda to take me 20 mins downtown only to find it was closed due to renovations when I arrived. On the other hand, they were right to suggest I visit Ice and Snow World at 4:30, I got to see all the lights come on and transform the place. And I didn't have to stay any longer than necessary (at -24 C, that's non-trivial). I also chose this hotel because another reviewer said that it was entirely non-smoking, nary a smoke molecule around. My room smelled great when I walked in, but soon enough I found a cigarette butt and plentiful cigarette ashes on the floor. When I contacted the hotel manager, he was very much embarrassed and tried to find me another room. Funny enough, that room actually smelled like smoke. All in all I basically lost the whole morning checking in, getting settled into my room and getting my schedule (pseudo-) sorted. The manager tried to compensate me with a fruit bowl and some sweets.
2019년 2월에 2박 숙박함
답변 제공: Lauren Qi 님, 2019년 9월 23일
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 2월에 1박 숙박함
답변 제공: Lauren Qi 님, 2019년 9월 23일
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

6/10 - 괜찮아요

Dana

2019년 2월에 2박 숙박함
답변 제공: Max Miao 님, 2019년 2월 26일
Dear Dana, thank you for choosing Songbei Shangri-la, Harbin. We are glad that you enjoyed your stay here and take your time to share this feedback with us. We look forward to welcoming you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 1월에 6박 숙박함
답변 제공: Max Miao 님, 2019년 2월 26일
Dear guest, thank you for choosing Songbei Shangri-la, Harbin. We are glad that you enjoyed your stay here and take your time to share this feedback with us. We look forward to welcoming you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 4박 숙박함
답변 제공: Max Miao 님, 2019년 2월 26일
Dear guest, thank you for choosing Songbei Shangri-la, Harbin. We are glad that you enjoyed your stay here and take your time to share this feedback with us. We look forward to welcoming you again in the near future.

8/10 - 좋아요

실제 이용하신 고객

2018년 12월에 2박 숙박함
답변 제공: Lauren Qi 님, 2019년 9월 23일
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
在哈尔滨的酒店算是一流
酒店刚开业不到两年,硬件还可以,但距离国际五星标准还有差距,没有配置咖啡机是最大缺憾。只有速溶咖啡提供,但每天都需要向前台打电话才给补充。
2018년 7월에 6박 숙박함
답변 제공: Digital Marketing Executive 님, 2018년 8월 27일
尊敬的客人,感谢您光临哈尔滨松北香格里拉大酒店!很荣幸酒店给您的居停留下了良好的印象,我们会将您的表扬作为努力的动力,并继续为每一位宾客创造难以忘怀的体验。真诚期待您再次莅临松北香格里拉,享受香格里拉殷勤待客之道。

10/10 - 훌륭해요

Kang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함
답변 제공: Digital Marketing Executive 님, 2018년 8월 29일
尊敬的Kang,感谢您光临哈尔滨松北香格里拉大酒店!很荣幸酒店给您的居停留下了良好的印象,我们会将您的表扬作为努力的动力,并继续为每一位宾客创造难以忘怀的体验。真诚期待您再次莅临松北香格里拉,享受香格里拉殷勤待客之道。

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I went on a girls trip to Harbin Ice Festival and stayed at the Songbei Shangri la (we were a group of expats living in Shanghai). We were greeted by Jo, she was wonderful and very helpful. The beds were super comfortable and location was perfect for Ice Festival and tiger park. The bar staff were a bit slow on making cocktails. Overall I would recommend this hotel to my friends.
2018년 1월에 2박 숙박함
답변 제공: Lauren Qi 님, 2019년 9월 23일
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive about your comments. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
We stayed here (2 adults, 2 children) during the ice festival. You can see the festival area from the windows of the hotel, it is quite close. Hotel is new and very nice. Gym and pool area also good. Highly recommend it.
2018년 1월에 1박 숙박함
답변 제공: Lauren Qi 님, 2019년 9월 23일
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive about your comments. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

6/10 - 괜찮아요

ah piew

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Disappointed from hotels.com booking.
An experienced i naver had, while booking from hotels.com free breakfast was included but the hotel still charge me while i checked out.
2018년 1월에 3박 숙박함
답변 제공: Lauren Qi 님, 2019년 9월 23일
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

6/10 - 괜찮아요

Jun

The service is not on par with other Shang rila property. Front desk service is poor
2017년 12월에 2박 숙박함
답변 제공: Max Miao 님, 2018년 6월 11일
Dear guest, thank you for choosing Songbei Shangri-La, Harbin. We have taken your comments and informed related department for improvement. We look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
住宿品質很好,窗外景觀賞心,地理位置較偏,附近沒有商店。
2017년 5월에 1박 숙박함
답변 제공: Digital Marketing Executive - Max Miao 님, 2018년 6월 11일
尊敬的Michael,感谢您下榻哈尔滨松北香格里拉大酒店!很荣幸酒店给您的居停留下了良好的印象,衷心地感谢您对酒店服务的肯定和赞扬。酒店共有344间设计典雅的客房,及33间服务式行政公寓位于松花江北畔,优越地理位置俯瞰城市天际线及松花江美景。酒店交通便捷,距享有国际盛誉的哈尔滨冰雪大世界仅五分钟车程,毗邻多处当地风景名胜如太阳岛公园、东北虎林园及哈尔滨大剧院等。酒店距哈尔滨太平国际机场仅40分钟车程,30分钟即可到达哈尔滨西站。真诚期待您再次莅临哈尔滨松北香格里拉大酒店,享受香格里拉殷勤待客之道。

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
New but far, poor f&b and decoration workmanship
New hotel, all along Shangri la style, but location too far, nothing outside, cheap decoration materials using in the room and corridor with poor workmanship, the horrible is the both Chinese restaurant and all day dining, food worst and cheap, service is zero, wait for 30mins to pay the bill, all staff around one table but do nothing, they don't know what they need to.do and how to do..
답변 제공: Lauren Qi 님, 2019년 9월 24일
Dear guest, thank you for choosing Songbei Shangri-La, Harbin. We have taken your comments and informed related department for improvement. We look forward to welcoming you back in the near future!

8/10 - 좋아요

Yu Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very typical Shangri la style but too far from downtown
답변 제공: Lauren Qi 님, 2019년 9월 24일
Dear guest, thank you for choosing Songbei Shangri-La, Harbin. We have taken your comments and informed related department for improvement. We look forward to welcoming you back in the near future!